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I have a couple of phones which won't forward internal calls to voice mail, except on DND. If I program CFNA or CFBY to our VM hunt group (88), they go to the automated attendant instead. I've deleted the forwards and it doesn't (as you would expect). I've tried this on other phones and it works fine, so my method is not suspect. Any ideas?? Thanks!
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Do those stations have vms? They should let you cancel forwarding with no problem.
VMS: do the stations have a mailbox.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jul 2004
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Oh, sorry- Yes they do have a voice mailbox assigned and it works via DND, or "manual" access.
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Sounds like the users have done some playing with there mailbox options, log into them and check Auto Attn for there box's to see if they changed them.
Russ runs a local service and private tech center. [/url]
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ARe you referring to thier screen in the voice mail setup terminal or actually in thier voice mailbox itself via voice prompts? Sorry for the stupid questions. My brain is on vacation...
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Russ runs a local service and private tech center. [/url]
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What is the system software and the voicemail software?
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Software for switch is DBU5.08 and the Imagen is 5.50D
One error in my previous info: DND does NOT forward correctly. It also sends to AA. I've checked everything in the attendant setup section and it all matches settings of working phones.
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Is it by chance saying that (the requested extension is unavailable) and then returning the main menu?
Russ runs a local service and private tech center. [/url]
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