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Joined: Mar 2005
Posts: 12
Member
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Member
Joined: Mar 2005
Posts: 12 |
Hi,
I've recently got the eManager and since then been one happy user.
I'd like to ask you for some help. Currently, if I place the call on hold, it will start ringing in about a minute and will be recalled to the attendant in about 3 min. Ringing during my second call is annoying and taking the call away is even more.
How can I make the call stay on hold indefinitely, until I decide to take it or else?
I'd like to be able to set it up on the per station basis.
Thank you!
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Joined: Aug 2002
Posts: 4,932 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,932 Likes: 1 |
what software level do you have? If you have software e2e-1 or below. You can set hold time in system parameters/ system timers hold time. But this is system wide. ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
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Joined: Mar 2005
Posts: 12
Member
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Member
Joined: Mar 2005
Posts: 12 |
Thank you for your reply. We have release eC1.04
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Joined: Aug 2002
Posts: 4,932 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,932 Likes: 1 |
With a upgrade to e2e 2 you can set them by stations. Do you have a IPeX/MPD2? If you do it is a software change if you still have MPD/ Memory Cartridge your going to need chips. ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
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Joined: Mar 2005
Posts: 12
Member
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Member
Joined: Mar 2005
Posts: 12 |
I believe I have an MPD. You mentioned that I might need the chips in our conversation couple weeks ago, we still didn't decide on it.
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