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#173674 01/23/06 03:02 PM
Joined: Oct 2005
Posts: 24
Member
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Joined: Oct 2005
Posts: 24
Was wondering if anyone knew if the Telrad was able to service observe or admin monitor or whatever other name you know for it.

I have a customer who wants to be able to listen in on his employes for customer service calls.

He has a Telrad digital 128 W/SB7 software.

Thnx in advance.

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#173675 01/23/06 03:30 PM
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Using ACD?

#173676 01/24/06 09:39 AM
Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Posts: 1,281
If you have ACD or the Bargin Feature. So the answer is YES.

#173677 01/26/06 01:32 AM
Joined: Oct 2005
Posts: 24
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Posts: 24
No they don't have ACD feature.
So im guessing the answer is no?

#173678 01/26/06 01:57 AM
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You can program Barge-in have to allow in COS but it only work on a busy condition, so if the user is CF busy to voicemail the BI will not work.


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