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Joined: Oct 2005
Posts: 24
Member
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Member
Joined: Oct 2005
Posts: 24 |
Was wondering if anyone knew if the Telrad was able to service observe or admin monitor or whatever other name you know for it.
I have a customer who wants to be able to listen in on his employes for customer service calls.
He has a Telrad digital 128 W/SB7 software.
Thnx in advance.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
If you have ACD or the Bargin Feature. So the answer is YES.
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Joined: Oct 2005
Posts: 24
Member
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Member
Joined: Oct 2005
Posts: 24 |
No they don't have ACD feature.
So im guessing the answer is no?
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
You can program Barge-in have to allow in COS but it only work on a busy condition, so if the user is CF busy to voicemail the BI will not work.
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