atcomsystems.ca/forum Forums Other TDM Phone Systems Telrad Telephones & Systems Imagen 5.5

So far the only way I have been able to get the auto attendant to pick up the phone is if I place one of the phones on call forward. Is this the normal procedure? Lets say the business hours are 8 am to 5 pm, and I want the auto attendant to pickup on the off hours. The only way I have been able to achieve this is to put one of the phones on call forward.

Do you have a night button on a Attnd or answering position? Is night ring programmed for the VM Hunt group?

There is not an attendant, and there does not seem to be any night button on the phones. At least if one is programmed, it is not labeled. And the Voicemail hunt group is programmed in the night route for the main lines coming in (801 through 804). My question is, how the system knows when night is. I mean, the business' night may be at 9pm, but the system night is 5:30. Maybe I do not understand the night route.

Unrelated - what are you holding in your avatar?

The system goes into night when the Night button is pressed, you can look in the stations map to see the buttons and what they are, I would assume being that they have VM that there would be a main answering station with a Night button on it, that would be the one you would check for to see where the button is.

Something we dont see much here in Florida unless you are at Disney World.

And to answer your other question. Look in programming under Attendent, find the station set for Answering Postion. If you dont have one you cant put the system in night mode.

But this is getting beyond the normal scope of the open fourm. PM one of the Mods for further indepth support all offer remote assistance for a small fee.