sundance-communications.com/forum Forums General General Telephone & Systems Information VIDEO CONFERENCE N/W POLYCOMM EQPT

HI,

One of our customer is having flexicom 5000 with version 14.67.

The following testing of video confernce has been done

1, video conference out going &incoming also working with TEST VIDEO PHONE

IN POLY COMM EQUIPMENT ONLY OUT GOING IS WORKING

INCOMING NOT WORKING WHY??

PLEASE LET ME KNOW HOW TO SOLVE THIS ISSUE


THANK YOU

I'm not sure why this was posted in the Sprint-Tadiran forum. I'm moving it to the General forum.

Justin

DEAR SIR,
SINCE THE PABX IS TADIRAN I THOUGHT SOME
SETTING MAY BE THERE SO POSTED IN SPRINT-TADIRAN FORUM
THANK YOU

IF BOTH below statements are true, then the cause for the inbound VTC call issue is isolated to the Polycom System, and may be possibly further isolated to a setup programming conflict:

1. VTC calls successfully process inbound and outbound using your "video test phone", and this test phone is no part of the Polycom System.

2. The tests using the video test phone were applied to the same circuit(s) that supports the Polycom System, and was conducted at the location of the CPE or NT interface (type "U" or "T" interface).


Before we can assist any further, we will need some specific information:

1. What Polycom Model does your customer have? (VSXxxxx, Viewstationxx, etc)

2. Are any messages being displayed to the distant party during their attempt to establish a video conference with your customer's Polycom System? If so, please provide the specific messages.

3. Is the "test video phone" in anyway part of the Polycom System?

I think he has the BRI one from what he is saying. I am assuming he's going through the PBX on a TBR (BRI) card.

YES MR CORAL TECH I HAVE ROUTED THE CALL FROM
PRI TO BRI BY PROGRAMMING (TADIRAN)
CHECKED WITH TANBERG EQUIPMENT WORKING
MODEL NUMBER OF POLYCOMM EQPT IS PV1619
THE SAME POLY COMM EQPT CHECKED WITH CO LINE (MEANS COLINE CONNECTED TO NT THEN CONNECTED TO EQPT)
PLEASE HELP ME TO SOLVE THIS PROBLEM

THE TEST PHONE IS NOT POLYCOMM EQPT

Parth,

I hope these technicians will be able to assist you. But please unlock your capital letter lock. The use of all capital letters is the same as yelling at us.

Thank you.

If there is a firewall involved - sounds like a firewall issue to me. You need to open up some ports - TCP/IP and HTML maybe? Polycom tech support will tell you exactly how to do it.

I'm unfamiliar with this specific "PV1619" model. Thru some quick research (and please correct me if I'm wrong), but it seems we're discussing a "POLYSPAN PVS 1619"?

In my experience with other Polycom models (primarily with the ViewStation and VSX series), inbound call issues have many times been isolated to the specific format in which directory numbers were input into the system during the initial setup, and the specific order that these numbers have been entered. The format must match exactly how digits were being received from the local provider.

I agree with bfdatacom's suggestion to contact Polycom's Technical Support, to have them double check your setup and configurations.