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Joined: Jun 2008
Posts: 16
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Joined: Jun 2008
Posts: 16 |
Hello all. I have inherited a Telrad Digital Key BX with IPEX 2 and TVSE due to a recent job change and have only minimal hands on Telecom base to work from anyhow. Having an IT background as a network engineer has been both a blessing and a curse, but I have been doing my best to learn this beast and have gone from hating it to happily co-habitating with it. I have a ULD 16 port station card on hand and some Avanti phones that are needing to be added.
I have done the usual MAC stuff with the existing cards, but am somewhat unsure of adding new hardware. Any pitfalls to avoid or obvious do's and don'ts? Can I insert new card in while the system is functioning or do I have to take everything down?
Both the former IT staff here and the local VAR in town have left the business owners in the dark and lost all trust, so that has left me picking up the peices without much of a resource. This may be a dumb question, but my config file shows that I have 3 cabinets - the third having two cards that have a couple working lines set up and there are only two actual cabinets. Something seems to be missing. Can someone turn the light on for me?
Thanks in advance.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
Sorry Bo what your asking for is way beyond the normal end user and light tech support. You will need to contact one of the MOD's for remote Tech Support.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
Oh and  to the forum.
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Joined: Jun 2008
Posts: 16
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Member
Joined: Jun 2008
Posts: 16 |
Originally posted by SSPhone:
Sorry Bo what your asking for is way beyond the normal end user and light tech support. You will need to contact one of the MOD's for remote Tech Support. Wow.  After finding the site and reading through the many threads, I would not have dreamed my questions were out of bounds. Not sure how to tell the difference. Sorry for the trouble.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
Not out of bounds just more info than typing can cover. So much easier to learn from a pro with a few minutes on the phone.
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Joined: Jun 2008
Posts: 16
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Member
Joined: Jun 2008
Posts: 16 |
Suggestions on who to contact?
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
Sorry I didnt see this sooner but call me I am in the office today.
Email me your cfg so I can look at it and walk you thru the changes, you can get my contact info by clicking the ORT Logo below and you can buy a block of time for tech support while your there.
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Joined: Jun 2008
Posts: 16
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Member
Joined: Jun 2008
Posts: 16 |
Config file incoming via email. Block of time purchased. Talk to you soon.
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Joined: Jun 2008
Posts: 16
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Member
Joined: Jun 2008
Posts: 16 |
Big shout out to Steve at One Ring Telecom. A welcomed new resource. The time spent on the phone this morning was time well spent and much appreciated.
Highly recommended Telrad resource folks.
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Joined: Jun 2001
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RIP Admin-Founder
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RIP Admin-Founder
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