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Joined: Jan 2011
Posts: 47
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Joined: Jan 2011
Posts: 47 |
Hey guys, Right now we have an autoattendant that routes call for us, but we would like to use queues and agents.
I was in the emagen voice mail system and saw in the reporting area that acd reporting was there, but after further research, I need upgrade a cartridge to get this function.
What are my options here. We are a simple operation. I can not tell you for use how many incoming calls we have a day, unless there is a report in the emagen that shows how many calls the auto attendant picks up.
I did find this report in emagen for system stats for yesterday.
Is any of this usable?
Subscribers: 5
Non Subscribers: 122
Outgoing Calls: 101
Total Calls: 127
Incoming Call Duration: 14 min.
Outgoing Call Duration: 25 min.
Total Duration: 40 min.
Average Connection Time:
(Total Time/Connected) 0 Min. 32 Sec.
Transfers: 100
Connected: 74
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Joined: Jan 2011
Posts: 47
Member
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Member
Joined: Jan 2011
Posts: 47 |
I just realized that I do have ACD installed in my emanager. There is nothing set up though.
Regardless, does the above info give an idea of how many calls we get a day?
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Joined: Feb 2005
Posts: 274
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Joined: Feb 2005
Posts: 274 |
If you want to use ACD, you need to go to your system terminal and look at available features for your system. ACD seats are licensed, you will need a license to use it. System stats will give you a good idea what your traffic patterns are. If you have an SMDR tab in Emagen, this is even better for tracking calls. This is also a licensed feature.
TG
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Joined: Jan 2011
Posts: 47
Member
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Joined: Jan 2011
Posts: 47 |
OK, I see it now in the feature list. Here is my current list. We need about 5 seats. What are IP vocoders? I don't have an SDMR tab in Emagen. Is there any other quick and dirty ways to count calls through the auto attendant? Feature License Hardware Config Active
----------------- ------- -------- ------ ------
Port limit 128 - 71 66
ACD seats No -
Bridge 8 No
Call through 0 -
IP vocoders 8 16 4
Callstar stations 0 -
TSAPI clients 0 -
GAP stations 0 - 0 0
Soft phones 2 - 2 0
SIP GW trunks 0 - 0 0
IP Net trunks 0 - 0 0
Grace period (days) 0
Licensed In Use
Emagen Quick Glance License Info
Licensed In Use
-----------------------------------------------
Serial Number 204xxx
Number Of Mailboxes Unlimited 46
Voice Ports 4
Fax Ports 0
Email Clients 5 1
Call Control Clients 5 1
Serial Integration On
IVR Off
TTS Sessions 0
SR Sessions 0
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Joined: Feb 2005
Posts: 274
Member
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Member
Joined: Feb 2005
Posts: 274 |
Go through your reports on Emagen and see what works best for you. The Ports report will give you a good idea of the traffic you are dealing with via the voice mail. Vocoders are needed for IP to non-IP connections. IP to IP don't need vocoders. For example if you make a call from an IP phone via a trunk (analog for example) then a vocoder is in use. PM me or the moderators for the seats.
TG
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