atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Ringing After Vmail

Hello, I recently took on a job moving some ext # around on a DK 280 and mid way through I was told that the customer had a ring group setup on the main desk with 3 phones At this point it was too late to check the programming to see how they were setup. So here is what I need.

A call comes in and is answered by AA(Stratagy VM) customer presses 1 and (transferred to 579) 3 phones at the front desk are suppose to light up green on the line key and ring.
The line keys are direct access under program 39-- 001,002,003 ect...
The keys on the old ports were reprogrammed before I was told of ring group

I've tried programming PhDn 579 on new Ext but call will only ring PhDn buttons and not change CO Line Green and ring
I've also checked to see if there previous ports were in an ACD and they were not does anyone know how this was programmed
Any suggestions will be apprenticed

First, place the phantom on all 3 phones. It's also a good idea to make one of them the owner of the phantom. Second, use program *71 to make those 3 phones ring with phantom 579. Third, make sure that the 3 phones have the line appearances in program 39.
Good luck!

Thank you phonemeister I will try that first thing tomorrow (yes on Sunday I really hate screwing up and not getting all info on phone system was an amateur move ) if it works Ill let you know

Thanks that worked my customer put away his hatchet