web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#177388 03/22/04 06:47 AM
Joined: Sep 2003
Posts: 776
capitol Offline OP
Member
OP Offline
Member
Joined: Sep 2003
Posts: 776
DK 40i - I need some help on programming. What program do I use for automatic line selection. Right now when a user picks up a phone he gets line 6, someone else picks up a phone and gets line 5 and so on down to line 1. How do I change it so when some one picks up the phone it grabs line 1 first, then 2, then 3 and so on? I tried Program 32, but nothing happened. I need it for all the stations(10-17). What program should I use and exactly how should it be entered via the phone.
Thanks

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#177389 03/22/04 10:59 PM
Joined: Sep 2003
Posts: 776
capitol Offline OP
Member
OP Offline
Member
Joined: Sep 2003
Posts: 776
They are, but if I can do it myself and save my customer money, that's what I'm gonna do. I do have the manuals, just wasn't certain about some things. This should be the last bit of programming for the final set-up.

#177390 03/23/04 02:36 AM
Joined: Aug 2002
Posts: 4,924
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,924
Likes: 1
Toshiba trunk groups assend when using automatic line select. This is done to stop call collision (when the boss picks up his phone to call his girlfriend and accidently answers line 1 and its his wife [Linked Image from sundance-communications.com] )


[This message has been edited by SSPhone (edited March 23, 2004).]

#177391 03/23/04 03:30 AM
Joined: Mar 2001
Posts: 581
Member
Offline
Member
Joined: Mar 2001
Posts: 581
why do they want to pu line 1?
you could turn-off auto selection and give them individual co buttons 1-6. it's a security blanket for user knowing where each line is.(i have several customers who spec'd this configuration)
m

#177392 03/23/04 03:32 PM
Joined: Sep 2003
Posts: 776
capitol Offline OP
Member
OP Offline
Member
Joined: Sep 2003
Posts: 776
I explained all that to the customer and his reasoning is, "that's the way we had it before the move and that's the way we want it now". I smiled and said "not a problem"

#177393 03/23/04 04:50 PM
Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
You can't do it the way he is expecting. Although you can give him line 1 for off-hook preference in program 32 by assigning the port as 102. But if line 1 is in use it will not give him line 2 or higher. The only way I can think of is to punch down his trunks in reverse order (i.e. swap line 6 with 1 and line 5 with 2 etc.) and re-label the desis starting with line 6 on button 2, line 5 on button 3, line 4 on button 4 and so on. But that's just too much work for nothing.

#177394 03/23/04 11:07 PM
Joined: Sep 2003
Posts: 776
capitol Offline OP
Member
OP Offline
Member
Joined: Sep 2003
Posts: 776
I set it up so it grabs line 1, he is aware that it wont grab the next line if busy. He's fine with that set-up.
Thanks for all the replies


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,709 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
pvj 4
Who's Online Now
1 members (Curlycord), 120 guests, and 246 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5