sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Extreme Newb: Install DADM2020 on DKT2020

Hi there everyone. I have NO manuals and no knowledge of the programming on these toshiba phones. But I am a network admin (and i did stay at a holiday inn express last night)....

I want to add a dadm2020 on my extension phone which is a dkt2020.

How exactly.. (step by step) can i do this with out paying a telephone guy to drive from manhattan to long island?

OK, I love the Holiday Innn joke...
But, you will at least need the programming manuals and a lot of time. I would recommend getting in touch with one of the Toshiba moderators (SSPhone, Martin, Keuklavy (sp?)) and pay them to work with you on the telephone. It will be much cheaper than having a tech drive out and might possibly save your sanity.
Toshiba programming is not easy if you do not have any experience with it.

THERE ARE PROBABLY 7-10 PEOPLE WITHIN 1/2 HOUR
OF LYNBROOK TO PROGRAM YOUR TOSH SYSTEM
DONT YOU HAVE A VENDOR THAT SERVICES YOUR
SYSTEM ??

Yeah we do have a company called Consilidated Tech that can come out and do it, but I am really down on this toshiba system for the sole reason that every single thing i have to do weith it is always a nightmare.

We have the toshiba system connected to a voice mail pc running software called CALAIS. While there are some things I can do from that pc (reset voice mail PW and things of that nature).. Moving people from desk to desk is absolutely horrid.

I have had reps come in with nortel, 3com, and toshiba to see what can be done.

i never heard of a calais ,but if its a tower ,keyboard and monitor system they usually they run pretty clean.
the problems seem to be the interface w./ tosh system and if you start changing the
mail and not following the phone system
and vise versa
What toshiba system is it and how many
co lines and stations ?
a toshiba is not friendly to user changes
especially when its someones part time job
you said you had toshiba people in
didnt they any suggestions ?
is this about the money and not wanting to
pay for service or that you want to know the system . it would seem to me you have more
productive things to do [no insult intended]
the analogy is like me trying to do plumbing
after 20 trips to home depot $75.00 worth of stuff i dont need i finally call a plumber.
any way once the tosh is programmed and
the end user makes changes to users in v/m and greetings things usually run smoothly
good luck
ken

What model Toshiba do you have?

As another comment...
Many people seem to think that programming an integrated phone and voicemail system should be as easy as programming your VCR. It is not.
View your phone system and voice mail system as two highly specialized computer systems that need to be programmed to talk to each other in a very specific way. They are handling highly complicated tasks. They use their own unique programming languages.
Your certified technician has spent years learning the specialized languages of these systems. That is why you should pay a tech to come out.
The equivalent of what you are doing would be a complete networking novice posting on a networking support forum looking for a few simple steps to network windows and mac machines together in a Unix environment.
This is about the same level of complexity.

It's not as hard as you think. The dadm should come with a cable and metal plate. The cable plugs into the 12 pin adm connector on the phone (inside) and the 10 pin connector in the dadm, then screw the plate to the phone and the dadm to hold them together. Get into programming mode and if I remember, it's program *29 to assign button programming to the dadm.

Junkman,
My post was not in response to the initial question. It was in response to his request for simple steps to get it done given that he has no Toshiba programming, or telephone programming experience whatsoever and does not even have a manual for the system.

[This message has been edited by paul144 (edited September 16, 2004).]