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Joined: Sep 2004
Posts: 3
Member
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Member
Joined: Sep 2004
Posts: 3 |
I have a CTX 670 using oaisys netsuite products, strata acd and insight ctx in my call center. The combination of these products is horrifying. I am currently looking for a way to enter record numbers from our database into our call reporting software. The ways I have been experimenting with include using netphone and having the agent enter the record number either into the call info or extra info pop ups. but I am unable to report on these with the insight CTX reporting package. I can access call records in my Call accounting software and using the oaisys tracer suite. The tracer reports on the call info and extra info pops but does not report agent information. Finally account codes seem to be the answer! However, the record numbers will ultimatley grow in length and use more digits. I have never used account codes. What are the rules regarding the number you may have? Is the number of codes that can be entered voluntarily a set number? In short we would just like to be able to label calls in our acd reporting software with the number of the transaction in our database.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
Where is your installing dealer? I left the Toshiba dealer I worked for when Oasis and Toshiba were just getting into bed together. And they were having all kinds of issus then. This is one for the CTX geru's ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
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Joined: Sep 2004
Posts: 3
Member
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Member
Joined: Sep 2004
Posts: 3 |
Do you know any guru's. I am not bad... but I am the in-house Tech and still know more the CTI side than my dealer does. They come to fix a problem or find a solution for us(usually pretty 'round about) Immediatly after hearing our problem they are on the phone with shiba or oaisys. I find it hard to beleive that no one is trying to tie together there customer databases and call records.
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