sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Call button Jumping

One of our clients has CTX 100 i think its MG 28 software. They have a multiple call group setup for the main incoming DDI. We have set this MCG to ring at 200 which is the main reception and a phantom DN programmed only on 200 to ring immediate and the other 5 reception desks in the office on a delay1.
We did this so that 200 could still answer calls once they had cleared down an existing call. Basically so they could stay in the loop.

We currently have to have call button jumping set to enable in system data for this to work correctly, by work correctly I mean that with the PDN free it actually makes the station ring. With Call button jumping disabled the Phantom DN will flash red but the phone does not ring. The problem Im facing is that the customer, well main receptionist, is having problems with the fact that her station isnt busy on internal calls when she is on an external call. What is happening is that she is on a call and if another extension rings her, her PDN is free so the call is ringing this button yet she is on another call.
Also she is unhappy when she places an existing call on hold and when another call comes in it rings the station. As far as I can see there is no way to keep this lady happy as the most important thing is to keep that main phone in the loop yet to do this she has to put up with the points I have described. Would everyone concur or am i talking Tosh?

[This message has been edited by Bazza (edited January 26, 2005).]

Sounds like an employee that is resistant to change, you'll never make her happy. Her job is to answer the phone. Just tell her "Thats the way it works, live with it."

Just what I thought Voyager thanks for the support

bazza
could you put a message on her lcd messaging
function that says she is on the phone for phones with lcd's. just an idea.
m

Hi Martin, i've read somewhere about this feature before but I cant find where that was now

Is it possible you could post a little crib note as to how to program (or use) the messaging function Id be extremely grateful.

bazza
i,ve never worked with it much either. do you have a user guide for the dkt2010sd or dkt2020sd? i,ll dig one up and post you tommorrow. it probabley won,t cure her issue
but at least she,ll see you tried. they my even go for the mega-dss idea.
m
you can,t
please all the
people all the time.

[This message has been edited by martin (edited January 27, 2005).]

Hey Guys... I found this on page 28 in the DKT/IPT User Guide....Sounds like the solution.

Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones
that call your telephone. The messages can be up to 16 characters long. The Strata
CTX provides a number of stored messages, shown in the table below. Message
numbers 5~9 can be defined by your CTX System Administrator.
> To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
Note A phantom directory number button is similar to an extension button that is
shared on other telephones.
2. Press
#411 + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press SPKR to release the line.
> To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
2. Press
#412.
3. Go on-hook or press SPKR to release the line.
0 OUT TO LUNCH
1 IN A MEETING
2 CALL _____________ Directory Number 76345
3 BACK AT __________ Time (e.g., 1030)
4 RETURN ON________ Date (e.g., 10 20)
5
6
7
8
9

that,s it
m