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Joined: Jan 2005
Posts: 18
Member
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Member
Joined: Jan 2005
Posts: 18 |
I'm trying to add a new extension to the ACD group. I think I have done all that is necessary but I'm still having some problems.
When the user hits the Log In/Log Out button nothing happens. "Enter Your Agent ID Code" doesn't appear on the LCD screen.
I have programmed the buttons on the phone.
I have added the extension on the Oaisys machine.
I've configured the Phantom extensions (I think I did it correctly).
I found the following in our documentation that makes me think I missing something.
"PHDN for ACD Calls 621-624 are programmed to Appear and ring at Ext-221-224 & PHDN 671-673 are programmed to appear and ring at Ext-271-273."
Do I need to program the PHDN on the Oaisys machine?
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Joined: Aug 2002
Posts: 4,935 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,935 Likes: 1 |
Frankie Your in Toshiba's back yard. I went to tech class for 2 weeks there in Irvine. ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
Just an old phone man just trying to stay busy selling hosted solutions and POTs line replacement devices.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Run the TKI program on the Oaisys and synchronize the stations with the Oaisys so that the buttons on the phones will be recognized by the Oaisys.
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Joined: Jan 2005
Posts: 18
Member
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Member
Joined: Jan 2005
Posts: 18 |
I opened the program but it looks pretty basic.
I didn't see anything about doing a synchronize.....
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
It's in the Level 2 services under the device tab.
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