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Joined: Jul 2005
Posts: 9
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OP
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Joined: Jul 2005
Posts: 9 |
Hey guys, I'm brand new to this site & I have a real basic question. I was in my accountants office the other day & noticed he has a DK424. He said he wished he could have a distinctive ring to differentiate his calls from the business he shares a receptionist with. I told him that this was a basic feature available with all systems as far as I know. He said that his installer told him the feature was not available and all lines would continue to ring the same.
I'm not at all familiar with Toshiba programming - my background is with Panasonic digital & Avaya Partner systems. Any info would be greatly appreciated.
Thanks in advance,
Patrick
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Joined: Feb 2005
Posts: 1,037
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Joined: Feb 2005
Posts: 1,037 |
Set them up using Phantoms and have them labeled and appear on different keys then the regular lines.
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Joined: Oct 2002
Posts: 723
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Joined: Oct 2002
Posts: 723 |
I'm pretty sure Toshiba only offers 'distinctive STATION ringing'-(prog. 80)(& 10-2 if more than two ringtones are needed)...I know this to be the case with the DK56 & DK280..I could be wrong and maybe the 424 or his software version on the 424 allows it..hopefully some Toshiba expert will chime in.
..so as far as the receptionist/call transfer setup goes.. this would be of no help..
Have her use a highlighter marker on the desi's! : )
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
On the DK, distinctive ringing applies to the PDN only and not the trunk appearances. You cannot assign different ring tones on a trunk-by-trunk basis. For example, if the customer has line 1 for business A and line 5 for business B, he cannot have line 1 ring with a different tone than line 5. If both lines ring on his phone, they will ring with the same ring tone. Use program 80 to assign distinctive ringing.
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Joined: Oct 2002
Posts: 723
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Joined: Oct 2002
Posts: 723 |
Phonemeister...that's what I said...'distinctive STATION ringing'is available...not distinctive CO/TRUNK ringing
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