atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Analog ports on DK40i

I'm adding a voice mail system to our DK40i system. I have received a KSTU2 card and the K5RCU2 is enroute.

My dumb question:

Where are the analog ports? There do not appear to be any on the KSTU2 card. Does the card merely add the capability and the actual ports are elsewhere?

Are the actual ports on the K5RCU?

Am I missing something?

To be clear... when I say "port" I mean the socket for the analog RJ plug.

jweaks

The K5RCU is the DTMF receiver card. The KSTU is a 4-port Analog card and will normally be ports 008-011 in the DK40i. The card is installed in the base unit.

Boy, I am asleep today, I am not sure what I was thinking of....

You'll find analog ports on pairs 19, 21, 23 and 25 once the KSTU2 is inserted. 23 and 25 are active only when the daughter board is installed on to the KSTU2.

I've never had less than four s/l ports on a KSTU1 or a KSTU2.

I'm guessing you are thinking of a RDSU that comes with 2 s/l ports expandable to four and goes in the expansion cab. The KSTU goes into the Base cabinet on the 40 and does have the 4 single line ports on the pairs you stated.

All those Ks get confusing, especially when posting at 2 in the morning.

Dang... I was afraid of this. So, if I understand this correctly...

I have to figure out which pairs are correct, tap onto them and put the VM on it or create a jack box to plug it into off those pairs.

I was hoping it was just a plug in.

jw

Also when you turn it on make sure the dk picked
up the dtmf in slot 00 and the kstu in slot 13
found in prog 03

You should them be able to put your butt set on the 4 ports coming out as marv and Amy told you and call
those extensions.

Them go on to the mail .

Them follow the integration notes supplied with the voice mail.

Thanks everyone. I believe I understand what to do. I may just call on a tech (recommednations in the Durham, NC area? must be fast and low cost)

I am pretty sure I'm savvy enough to do this, but I don't have DK-backup and I am concerned that I'll blow out the programming or screw it up and I don't have a lot of time to spend on it.

When the K5* board gets here I'll take a look at everything and make a decision.

Thanks!

jw

There are several Toshiba Dealers in your area. You can find them on Toshiba's web site in their telephone systems dealer locater.
https://www.toshiba.com/taistsd/cgi-bin/dealers.cgi?find_county=yes&county=Durham&state=NC

A fast and low cost technician? I wanted to marry a millionare with a week to live, I'm still waiting. You might get fast or you might get low cost or you might get competent, but don't count on getting all three, possibly two if you are lucky, if you just get someone competent say a nice long prayer.

Do you know what kind of voice mail you are putting in? The KSTU2 gives you four ANALOG S/L ports for a voicemail that hangs on the wall or sits on the floor. If you bought an in-skin voicemail that goes into a slot in the expansion unit, then you don't need the KSTU2.

In program 03, you put 98 as data in slot 00. You put 31 as data in slot 13 if you are using the KSTU2 with an analog voicemail. Power down for 5 seconds then power up to make this a permanent memory change.

I don't think you can blow up the voicemail unless it came from the middle east. You have to do the 603, 656 and 657 programs at each phone to do correct forwarding to the voicemail. You need to set up a hunt group in *40 and have it ring in 87 if you are doing night transfer. You also have to set up ONLY the voicemail ports 008 to 011 in 31 if you have a KSTU in the base cabinet or the correct ports if you put in an inskin voicemail.

If you can get most of it done, you should be able to get it OK. There is no shame in getting a lot of it done and bringing in a tech to help finish it off.

In that case, I'll probably attempt to do it myself. I'm a competent, low cost, and fast computer geek, but not a millionaire, at least not yet.

The voice mail is a Datalabs unit, hang on the wall type, with four ports (expandable to 8, but we only need 4).

I think I'm tracking with most of the info except where to physically connect the VM unit. Would 008-011 normally be occupied? If mine are numbered correctly, then 008-011 are going out as phone terminals 16-19.

hmmm... or... am I confused, would the physical number on the board mean that is actually the port number from the DK unit? I guess the simple way to put that is, if the line circuit is marked 008 does that mean it is on station port 008?

The wiring from the base unit appears to feed circuits between 000-007 and the wiring from the expansion side feeds 008 up. (We have the base plus four KCDU in the expansion.)

I understand regarding slot 00 and slot 13 for the two new PCBs.

So, I know where to put the KSTU and the K5RCU and I think I can handle the programming. I just need a better handle on the ports and where to connect the VM unit.

Thank you,
jweaks

They come out on the amp plug from the base unit. You need to connect your voice mail to those four pairs.
I do have to say that I think you are making a mistake in not hiring a pro. And make sure you have a bottle of whiskey on hand. You are going to want it about a third of the way through the install.

I'm proceeding cautiously. I'll call a pro if needed. It's getting clearer. If I can properly indentify everything, I don't think I'll have too much trouble.

I found pair 19; it has a maintenance jack/port attached to it.

There are four more pairs beyond 19 that are not connected to anything and their label is not readable. That's confusing... 21,23,25 and ?

Thanks,
jweaks

Oy!

There is an amphenol 25 pair cable coming out of the main unit. Pairs 19, 21. 23 and 25 will be live single line ports after you put the KCDU2 card in and program it to be recognized in program 03.

Restart the system by turning the power off for five seconds then back on again. Put your buttset or jack on 19 and see if you have dial tone.

If so, program ports 008*011 in program 31 and you will have voicemail ports ready to plug into the voicemail. If you have extensions in the expansion cabinet now, their port number and extension number will go up by four after the system recognizes the KSTU2 card.

Programming the voice mail is up to you, its one I've never even heard of, good luck.

And if you have a jack attached to pair 19 now and it works, you already have a KSTU in the system and if you can dial on touchtone, you already have a K5RCU or K4RCU. Good luck, you can't destroy anything but you can frustrate yourself or do good.

Also, if you don't already have the KSTU, the digital ports on the KCDU's probably start at ext. 18 (port 008). When you put in the KSTU, the system will renumber the ports so the KCDU's will start at ext. 22 instead of 18.

The pairs you use on the amphenol cable are:
Ext. 18 (port 008) Pair 19 yellow/brown
Ext. 19 (port 009) Pair 21 violet/blue
Ext. 20 (port 010) Pair 23 violet/green
Ext. 21 (port 011) Pair 25 violet/slate

If your system uses an express cable (2 RCA plugs and 5 RJ-11 plugs coming out of the amphenol) then the analog ports will be elsewhere, I think pairs 10-13? Just start plugging your buttset onto unused pairs until you find dialtone.

By golly oh golly junkman you've got your thinking cap on, I hadn't thought of seeing if there was an extension 18 working. And the express cable? You're as sharp as those needles I play with, good going.

I'm dieing for the K5RC to arrive so I can start this thing, it's due the 20th...

There definitely is not a KSTU or K5RC currently in the cabinet. I don't see an express cable, just one bundle going to a block.

The way the cables are connected to the blocks does not seem logical to me, but I don't expect any trouble finding the analog pairs even if I have to hunt for them.

Thanks!

If you need help I have a technician that lives in Durham, We have over 20 years experience with Toshiba
One Call Communications
888-823-7373

Thanks breed, I'll keep the number handy.

The K5 board just arrived, but I'm waiting until tomorrow to begin installion. I'm still preparing. I found a wiring diagram in the DK manual that has helped. I'm 99% sure where each pair comes and goes.

The left side of the block is exactly as in the DK manual, so I know where 19, 21, 23 and 25 are, at least where they should be when I probe for the analog lines.

The right side of the block the installer used for the KCDU expanders. We have 3 KCDU, but it's wired for 4... and he skipped some spaces so the wiring for the 4th expander is down in the range where the analog ports would be if you put on the bridge clips.

So... I could remove the last pair and put on the bridge clips and my analog pairs should go hot on the right side or... just simply punch the analog pairs on the left side and that should do it.

I'm very confident now about the wiring. I'll put it to the test tomorrow.

Thanks.
jw

Just put the pairs on the left side of the block, you can always repunch the wire. Remember that in 03 port 00 will be 98 and port 13 will be 31.

Recycle your power after programming 03 and you should have single lines working.

Good luck, Bunnie

Hmmm... I can't find the picture that tells me which LED button is which (20 button ph.) but other than that I'm making progress with VM.

found it

We have voice mail!

A big THANK YOU to everyone for the help I got here. Without this help and the Toshiba manuals I could not have done it.

It was not a piece of cake, but it wasn't too bad either. I spent 4-5 hours on Tuesday and got the basic functions going. A couple of hours tweaking the programming on Wednesday and we started using it Thursday.

There are a couple of minor issues, mostly just figuring out the programming to get it exactly right.

I need to get the ringing right. I have not figured that out. The PBX rings all of our extensions. (The VM is on 18,19,20,&21.) The VM is set to answer on 4 rings. That works okay but it's not ideal.

I want the PBX to NOT ring the VM(18-21), ring all the extensions 4 times and then go to the VM. That way I can tell the VM to pick up on the first ring.

That would be a lot better because we can then get to the VM on one ring when we want it directly.

How would I program that? I'm looking through the programs, but I'm just not sure.

Thanks,
james

set your v/m in v/m progamming to 0 or 1 ring not toshiba programming

and
in program 81 put your extensions, and in 82 put your v/m extensions 18-21 [ports 008-011]
If your programming with a phone you will have to do 000*007 then 012 * and above in 81 and
008*011 in 82

ports not extensions

Thank you. I printed out those programs to review. I probably won't mess with it until next week.

Am I correct in seeing that program 82 will put those ports on 12 second delay? That seems to work out to 4 rings, which would be perfect.

Thanks,
jw

yes

I could be wrong, but I thought 82 was a 12 second delay and 83 was a 24 second delay.

Also I always set just the first port of the voice mail group to ring in 83 (assuming you have ports 008 to 011 in a hunt group in program 33) because if the first port is busy it will ring to the second port, etc. I always thought that programming all four ports to ring will confuse the voice mail.

You have time to try it both ways and see what really happens.

Well
does it work ?

Bunnie didnt he say 4 rings to the mail /

Sorry, this is such a long whipplewazagizzer.

I think he wanted all phones to ring four times, which I think means 6 seconds to a ring cycle, so incoming ringing stations would be in 81.

The first port of the voicemail in 33 or the DH group would ring in 83, NO?

If they set the Nite Transfer button, the above vm port or DH group would ring in 87, NO?

Lead doesn't bother me but I'm alergic to cats. Is there a cat zone I should stay away from? Never seen a sign that says, "Cat Zone Ahead."

So are you really a pilot or do you fly high on brownies (grin)?

My mistake 83 is the 4 ring program [brain fart]

cat zone coming in 2007

yes/no

I thought it went like this:

DAY 81 is immediate
82 is 12 second delay
83 is 24 second delay

DAY 2 84 is immediate
85 is 12 second delay
86 is 24 second delay

NIGHT 87 is immediate
88 is 12 second delay
89 is 24 second delay

Still sorting this out... will report when finished.

There is something weird going on that could very well be due to ringing more than one VM port.

Thanks!

jw

Okay... now I'm a bit confused.

82 = 12 seconds
83 = 24 seconds

understood, but my stopwatch says 12 seconds = 4 rings.

I can put 008 into Prog 82, no problem, then what do I do for 009-011? The hunt group is set and I know it rolls over, but how do I be sure those three (009-011) do not ring and just accept the rollover?

I do suspect that the VM is currently ringing on all 4 ports or at least more than one... occasionally the VM will answer a call twice, that is... it will pick up again on a call it's already on... the "confusion" the Bunnie referred to?

jw

put 1st v/m port 008 in 82 or 83 as your my prefer and look @ bunnies comment above re program 33
so mail ports hunt from 008 to 011 and back to 008

Hopefully that will take your confusion away

I need to make sure my Prog 33 is correct...

I originally put in port numbers 8-11... decided that was not right and put in station numbers 18-21.

Now I think I have both in there and it should be one or the other. If needed, how would I clear 33 and do over?

I do think the "hunt" is working so maybe I should leave it alone.

jw

It is my understanding that if you have the VM ports in a hunt group (program 33 or *41) you would only need to put the first VM port into program 82. Once it hits that port the hunting will take over if more than one call comes in.

Are you using distributive hunt (*41) or station hunting (33)?? It would be a whole lot easier if you used distributive hunt!

Amy

Okay, here is where I am...

I put 008 into prog 82, but the VM picks up immediately, so... either prog 82 is not working or (more likely I suppose) 009-011 are ringing immediately and therefore the VM picks up immediately. ???

I have not done any 81 programming to this point. I was hoping I could leave that alone

I had to put the VM back to 4-ring delay to keep it from picking up.

I'm using 33 for hunt because the VM instructions said to. I have not looked at *41. *41 in my book says for DK424 and does not mention DK40i. Oh wait... I see *40 must be the one.

I do think the prog 33 is working because it definitely rolls from 18-19-20-21. I am concerned however that I may have 33 programed wrong because I think I have the port numbers and the station numbers in there.

I recall that some of the station numbers (for the phonesets) changed after I put the analog board in. Since all the phones were set to ring immediately I'm wondering if all the VM ports retained that programming and so 009-011 are still ringing immediately. I guess I need to re-prog 81 to make sure 009-011 are not in there.

I am a little loathe to mess with prog 81. Some of our phones flash instead of ringing and I don't want them to start ringing. (Maybe that's a different setting? I don't know.)

Assuming that one or more of ports 009-011 are in immediate ring (81), how do I get them out?

So close...

jw

First, I congratulate you on getting this far. It looks like you are going to manage to get this set up and running the way that you want it to.

Second though, I need to point out that, by your own admission, you have spent something like 8-9 hours on this? I would guess that this is a conservative number as it probably does not include the initial time that you probably spent reading manuals to get familiar with the system.
A competent Toshiba tech would probably have gotten it all up and running in under an hour.
Time is money and my time is worth a lot to me.
I still think that hiring a competent tech would have been a better way to go.

in 81 you turn out the leds for ports 008*011 PORTS NOT STATIONS

on your co lines 1-20

If PORT 008 is in 82 that should be in order

PORT 008 should not be in 81

my integration for a voicegate mail to tosh is 33 or *41 not both. PORTS NOT STATIONS

then bring the mail back to 0 or 1 ring ring

according to your posts the voicemail ports are PORTS
008-011 sounds like 33 if wrong ?? if you put extension 018 etc.

Happy... Happy...

Turns out, as suspected, that 009 was in prog 81. Now it's not and everything is crack-a-lacky.

It is now working exactly like I want it. Unless I have fouled up something as yet undiscovered I believe I'm finished.

Paul, your point is well taken. However, I'm responsible for everything technological in the office... and I just made myself more knowledgable and more valuable to the firm... and I can handle any future changes as well on this system.

One more Curious George question, when I checked port 009 in prog 81 it had LEDs 1-4 on and LED 10 on. We have 4 CO lines. Why would LED 10 be on?

THANK YOU again to everyone for the tremendous help.

jw

Probably a mistake from prev prog

What did you do about 010 -011 in 81 ?

"What did you do about 010 -011 in 81 ?"

I checked them and there were no LEDs on in 81. I think 009 was in 81 prior to the analog install. Probably for what was, at the time, phone station 19 or 20. Station 19 changed to 33 and station 20 changed to 22. Not sure why, but that's what it did. I guess it reconfigured some of the ports when the analog board went in, but the prog 81 on 009 stayed and that was tripping me up.

Tested several times... it's all good... working exactly as hoped for.

jw

Oh... and since it's working so well for me I'd like to put in a plug for the DataLabsUSA EVM 4-port voice mail unit. It seems to work exactly as advertised and I thought the price was good. The support by email and phone was good too.

I compared it to 4 port systems like Amanda and Aleen and one other I can't recall and the Toshiba Strategy.

I'm happy with the choice.

jw

Well I think its time to close this topic and be happy it all works and go have a beer.

(Sounds of a lot of gulping)

Gota goo homee fore tooo wobba wee ta dwive.

One more note for anyone interested...

After all the issues above the VM system would NOT answer more than one call. Internal calls would rollover but I quickly discovered that outside calls were not "hunting" or rolling to the next port when the one was busy.

I rechecked prog 33 and everything there was good, but it still would not hunt when the call was from outside.

So, I looked at the distributed hunt group prog which is *40 as suggested in above posts and tried that. I created a group 900 and put ports 008-011 in that group and then put 900 in prog 82.

That seemed to do it. Everything working well as before and now it actually rolls to an open port.

Thanks and Happy New Year!

Mazel Tov, you get an A for effort, an A for reading, and an A for perseverence.

It works, Happy New Year.