sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems perceptions e

I have a perception e that is down. only maj alarm at console, alll light at power supply and processor cards. reboot the disk drive only tries once for two second and stop. does nothing. tried another set of processor cards and still no luck. I have a set of cards from a perception ex, not sure if the data base from the 3.5 will work??? I did also check the voltage and replaced the power supplies...any ideas???

sell them a new system!!

Amen, Bro!

That's what technical support tells people while they are trying to sell their latest and greatest! I tend to think that people come here looking for a more reasonable answer.

There's no doubt that the drive is likely bad. It appears that the processor is doing it's job requesting information, but it's not being read and delivered. I know that this is a long shot, but you might be able to get a replacement drive on the secondary market. I wish I had a better answer.

pm sent

Batman, yank all cards except common control cards,see if system comes up. If not, try different disk, sometimes the disks have dust,cover not opening right, etc. I tend to agree with ED that its probably the drive, but have seen one phone kill the whole system.

Replaced the disk drives and processor cards. Got the system to come up. Placed maintance disk and rebooted. system seems to work ok, need to figure out why the hospitality feature is not working. I need to go back and get into programming, this should be alot of fun.....

batman make sure you turn off the nightly routine that backs up the system. This feature wears out the floppy disks (backs up up every night, you do the math floppys can't take it) and keep a disk drive spare and this system will last forever. When power is lost on this system the only way to restore is from the floppys, after a years worth of backups they usually aren't any good. Make sure after every program change you do a backup.
I will agree with Steve Mull, time for a new one

That stuff could theoritically work for years, but when Toshiba turns off all tech support it makes it very, very difficult to work on unless you had done dozens and dozens of them and remembered all the glitches in your head.

JeffG could have gone to the same phone school I did. They taught us the proper way to bring up a down system was to rack all the CO and station cards back a couple inches and power up to see if the system could live. Then put in just one station card and see if you could intercom a few phones, gradually adding station cards one at a time and of course, powering down, inserting card and powering up, not hot swapping for goodness sakes.

Then you started adding in one CO card at a time and see where the failure occured. If the power supply was bad, adding that next card would bring it down and removing it would let it come to life.

If it was a bad CO card, adding them in one at a time gave you exactly what you wanted, which one. In the early days of the DK 24 I had a call on a down system and thought that was crazy. It was one PCOU card bring the entire system down as soon as it was inserted and powered up. No one wanted to believe that.

I have enough 424 cabinets here for years, you could cut the Perception to a 424 and be a lot happier, still use the same phones. New is nice, sometimes they won't pay that much.