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Joined: Nov 2005
Posts: 28
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Joined: Nov 2005
Posts: 28 |
I have voicemail on auto-attend (CTX100 / amanda soho vm), when callers press 0 they get transfered to the operator's extention (extention 10).
I would like several operators... That is, I want voicemail to transfer to an extention that will ring multiple stations and whoever picksup first takes the call.
Is is possible to create a virtual extention that contains extention 10, 11, 12, and 13; so when the person presses 0 in voicemail, the call rings several phones?
In the meantime I have created a hunt group of these extentions. And the voicemail will ring these extentions one-by-one. But how can I get them to all ring at once?
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Joined: Sep 2004
Posts: 1,436
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Have the VM transfer to a multiple call group, then make 10-13 members of the group. You can select immediate, delay1, or delay2 ringing on a per-station basis in a multiple call group.
Joe
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No trees were harmed as a result of this posting; however, many electrons were severely inconvenienced.
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Joined: Nov 2005
Posts: 28
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Joined: Nov 2005
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Joined: Nov 2005
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Joined: Nov 2005
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Utt oh, I can't do that. WinAdmin 1.17 does not have Multiple Call Groups. The local deal charges arm and leg to upgrade to WinAdmin 2.
I think I can acheive this via other means phantom DNs or pilot DN.
Would it work to assign the same phantom DN on each of the extentions that I would like to ring, then forward VoiceMail to the phantom DN?
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Joined: Mar 2005
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Yes! Sounds like you have it figured out!
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