sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Strata dk 16 no dial tone

Lines are hot, station to station worfs fine. NO dial tone when I try to get out side. Have checked all hook switches....Did a board burn up, or can I reset the system? I left power off all night and still no tone. Please help. Thanks!!

w3
How do you know your lines are "hot"?
m

I plugged them into the rj 11 for the fax machine and checked each line - they work fine

Martin - is it possible to have crossed line 1 and 2 from a hand set if you his the wrong combination of buttons at the wrong time - and made the KSU think you were in a conference call??

Bill

Did you check the dial tone at the RJ11 going into the system? Can you program a key to see if you are grabing the lines? If so does the key stay lit when you have the trunk selected?

I'm not getting a light on the hand set for either line 1 or line 2...There are only 2 lines comming into the system. I do have dial tone at the rj11. I have check it by hooking up the fax to each of those lines and dialing out to my cell phone - both work fine. I've check all the connections, all the boards appear to be fine. The case as been shut ant operations fine for teh last year. But since last night - its like to dead lines with white noise on the other end.

Bill

Have you programmed either line to appear on the phones?
Did you initialize the system before you installed it?

the system has been up and operational for a year. Before that it was off for six months(left behind by a tenant)...I have done nothing other than plug in the wires and make calls. All the stations have not changed....Is there a way to "RESET" the system??

try pressing intercom 9, see if that will access a line, the phone may be denied co line access.You can use program 90 & 92 to re-initialize it.

OK, so the system was working fine and you could access lines and now suddenly you cannot?
Did you have a lightning storm roll through?

No storms - have plenty of Computer equipment on meter - no other outaga

Steve -
I tried Intercom 9 and it tried to dial out on line 6 - I have no line six. SO I put 6,5,4,and 3 on hold and Intercom 9 treid to dail out on line 2, but it was still white noise.. How wwoul I use program 90 and 92? I'm a novice markting guy trying to save a busck Thanks - Bill

Do you have a manual? You could reinitialize the system, but there are several programs to do and it is possible to buy a manual from this site (above).

Have you tried plugging the lines into 3 & 4 and see if they come up OK on those?

Best suggestion, get a DK16 manual and you should be fine if you start with the initialization programs.

Hope this information has been helpful but Sundance does not sell manuals. There is a Manuals link at top of this page that has links to sites that do supply manuals.

thanks to all - I found a tech in Kansas City who was reasonably priced he ran the 90 programs and all in now well