sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems getting an outside line

hi guys I have an strata dk 424 phone system and the problem that I am having is that one of the extension does not have the capability to make outside calls..I do not remember how to give that extension the capability to get an outside line. I know it was setup this way at first but now we want to give that extension an outside line...Can I please get some help on how to do this??..all of our other phones in the system can make outside calls by dialing 9 then the number..Thanks so much

Check programs 39 for button appearance, and 40 & 41 for access

Telephnyman thank you so much for the response however I am technically challenged...what do you exacly mean by "check programs 39 for button apperance"?? how could I do this. Unfortontaly I a not a phone systems specialist. Thanks Again

Do you have the full installation manuals and the system passwords?
If not, you are probably going to want to get a tech out to deal with this for you, especially if you are not comfortable dealing with the programming. If you do not know what you are doing, it is all too easy to make it worse instead of better.

Yes I do have full installation Manuals and system passwords. Can i try before calling a tech? If so what should I try?

I am taking a longshot here:
Maybe its the program 41 that is activated for that Extension (or port)

But lets ask somemore:
1) On that extension, when you dial a "9" (or Intercom 9), do you get a dial tone?

If you get an "engaged" tone instead, I suspect either Program 41 is active or that phone has been password locked.

If you get a dial tone, then try program39. This is a program which lets you "customise" those buttons located on the right of the DKT phone.

So, say you want to program LINE CO1 to the second button (The first being the intercom button), under program39, press that button and enter the code 001, then HOLD.