atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems (DK424) VMail won't answer CO lines after 4 rings

TAA refered a customer to me that has a DK424 and Amanda Work Group Voicemail. It came with their new suite.

I am trying to program 3 co lines to ring at the recept ext 200 for 4 rings and then cf-na to the AA. Currently they ring at the recept ext 200. The dhg(5) has the four VM exts 333-336. If I dial them direct or through dhg 5 they answer ok. But the AA won't pick up incomming calls. The system stays in day mode.

They have 5 exts, 3 I programed cfna to dhg 5. When I dial those exts, after 4 rings it goes to the AA main greeting. The 2 exts that was previously programed by that last vendor will ring the ext 4 times and go the the ext personal greeting. The are set to cfna-5.

Also which is the best way to set up a direct transfer button to vmail on the recept ext 200. Is it done through Prog 39?

Any advice on either matter would be greatly appreciated!

Thanks.

1- have you checked prog 81-89 ringing and put
three co lines to ring 333-336 on a 12 sec delay.
The recpt will then have 12 seconds to answer or mail will pick up.
2- I dont understand comment " sys stays in day mode ".
3- If your just transferring to v/m, You could make a DSS button to x333 ,but that will only get you to the main greeting.I assume you want a direct transfer to an extensions voicemail.
I dont know what the Amanda is looking for to go to sta voicemail direct.It could be a # or * and ext number after mail answers.

The customer keep their system in day mode, they never use night mode. So I attempted program 82 and when I tried to enter ext 333 for the vm station port. The system wouldn't except 3 as the first digit, so I entered 033 for the station port. I also tried to enter 900 for the DH port and although the system saved the data. (I also selected leds 3-5 for lines 1-3.) The voicemail still wouldn't pick up outside lines.

There is no phdn 500 button installed at the recept desk, would this make a difference? Can you provide me the correct procedure for Program 81-89 that I should use. I'm not sure if I'm getting my port and dh numbers correct. Can you also provide me the correct procedure for the direct transfer to extensions voicemail button for the recept?

Thanks.

1- go back to prog 04 and see what ports correspond with ext 333-336 then use
prog 82 day answer 12 second delay.

Many times installers mix and match ports with
and extensions and it if a nightmare,so 033 may not be 333.
If the ports turn out as 4 in a row ,
you can go to 82
When you are into programming you can
enter say 033*036 and then light the FIRST
three leds ,in programming it starts at the bottom key [ICM]
If they are random enter 1 at a time in 82.

You do have a programming manual dont you ???

Also if the ports are labeled on the blocks follow the ports from the Amanda back to the
blocks and that may also give you a hint.

We are talking port numbers in 82 not extension
numbers.

With out knowing more info ,I dont know why your talking phanton numbers.

You say the receptionist is 200 ,how many cabinets are there ?

Wow, my head hurts.

First, it should be port 000 (assuming that is ext. 200 in port/ext. program 04) in Program 81 that has the LEDs lit for those three lines, that takes care of the receptionist.

Second, do [Spkr] 0 0 1 * (highest port you have) and make sure that if any LEDs flash on those three lines they are turned off, then [Hold].

Third, do [Spkr] 9 0 0 # and turn off any lights for those three lines, then [Hold].

Now in 81, you have the lines ringing only on the receptionist phone.

Fourth, go into Program 82 and do [Spkr] 0 0 0 * (highest port you have) and make sure that if any LEDs flash on those three lines they are turned off, [Hold].

Fifth, do [Spkr] 9 0 0 # and turn off any lights for those three lines, then [Hold].

Sixth, go into Program 83 and do [Spkr] 0 0 0 * (highest port you have) and make sure that if any LEDs flash on those three lines they are turned off, [Hold].

Seventh, do [Spkr] 9 0 0 # and turn on LED lights for those three lines, then [Hold].

The receptionst rings immediately.

The voicemail answers after 24 seconds (not 12 seconds.)

If they never go to night transfer program 87 by pushing the night button (439) on the 200 phone, you are cool.

Pease take the exact steps above, that is
pease take the exact steps above. This is the programming from your request of having these three lines ring at the receptionst and then be picked up by the autoattendant after 24 seconds without the receptionist doing anything at all.

OK?

Bunnie
Could you explain where your instructions above
appear in the 424 programming manual
I cant seem to find them .
:shrug:

Ken, the way Bunnie explained it is exactly the way I would approach it too. Bunnie's just simply using the the * command,which is in the manual,to do a range of ports.

On page 1-12 of the June 2000 Strata DK Programming manual it list the topic, "Range Programmming."

Toshiba manual: "For example, to program the station range of 001~010 for Program 35, press 001*010."

I put in extra spaces for legibility on the screen, there is no way to type in spaces while programming except when entering station or CO line names.

I imagine you have entered data for years using the "*" command, just got thrown off by how I typed it out above. Sorry, I didn't mean to throw anyone off, just make it as legible on the screen as possible, I'm 61 and I know how individual eyesight, hearing and even Depends requirements can vary from person to person.

IF you're programming a Distributed Hunt Group (DHG)wouldn't you want to look in program *40? If that is what the VM ports are in you'll probably want to see which DHG has ext's 333 - 336 in it. The DHG range is going to be 900-915 so one of them should have those extensions in it.

WR

VERY good catch Wire Rat. He mentioned DHG 5 and I missed that and put in 900 instead of what is probably 904. (900 = DHG 1, 901 = DHG2, etc.)

Looking in *40 is absolutely correct to see which 9xx number should be used. Sorry I missed that, glad you caught that, the more people checking and replying, the more people get helped.

Welcome aboard, keep posting.