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Joined: Aug 2006
Posts: 52
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Joined: Aug 2006
Posts: 52 |
My receptionist has a 2020 phone with a 20 button admin console attached to it. Those both show up under winadmin. She also has a ddss-2060 plugged into the whole mess for one touch transferring but that doesn't show up under winadmin. How do I program which extensions the 60 buttons go to? Over time, they are outdated, out of order etc. Any help would be appreciated.
As a bonus, I've installed emanager on a laptop and was told the default user/pw to login on launch, but it won't go. On install it asked for a password but that one isn't working either. Is there a specific front door user/pw to just get into the system that I'm missing? I can't even login to the home page to try and setup connecting to my system.
Thanks in advance!
Toshiba CTX670 with ies32 8 port VM - retired
2 Cisco UC560's and 1 UC540 in a multi site config
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Joined: Nov 2005
Posts: 645
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Joined: Nov 2005
Posts: 645 |
When you are looking at the keymap you should see a drop down on the left side. When you click on the arrow, it should say something like 2001, which indicates the extension then the 1 is the first ddss console. If you click on the 2001 (or whatever your extension is) it should bring up the ddss keymap.
Make sense?
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Joined: Aug 2006
Posts: 52
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Joined: Aug 2006
Posts: 52 |
now I feel pretty stupid. I still wasn't seeing what you described because I never hit the DSS key assignment button right there in front of my face. Between that and your post, I am good to go on the key pad. I think I may have a solution on the emanager also. I never tried capitalizing the username and I seem to remember it being case sensitive.Thanks for the help Amy!
Toshiba CTX670 with ies32 8 port VM - retired
2 Cisco UC560's and 1 UC540 in a multi site config
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Joined: Sep 2004
Posts: 1,436
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Joined: Sep 2004
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I do believe the username is case-sensitive. Remember that after a clean install eManager doesn't have any equipment listed, you have to create it and then assign it to a user.
Joe
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No trees were harmed as a result of this posting; however, many electrons were severely inconvenienced.
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Joined: Aug 2006
Posts: 52
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Joined: Aug 2006
Posts: 52 |
Thanks. I got in finally. (it was the case sensitive user)
I tried adding the equipment in and then assigning it to the user, but it won't connect. I'll search the forums in case it has been covered, but any quick tips?
Toshiba CTX670 with ies32 8 port VM - retired
2 Cisco UC560's and 1 UC540 in a multi site config
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Joined: Aug 2006
Posts: 52
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Joined: Aug 2006
Posts: 52 |
it ended up being the default community name was incorrect. I'm in now. Thanks for the help and inspiration to get this done. It has been bugging me.
Toshiba CTX670 with ies32 8 port VM - retired
2 Cisco UC560's and 1 UC540 in a multi site config
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