web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#187499 11/20/06 11:22 AM
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
OP Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552
I don't know what I'm doing wrong, but I cannot get SMDR to work on the PIOU1 card on a DK16e I've been working on. I made pretty detailed notes the last time I got it to work on a DK16 with a PIOU card. I've got the card assigned. I started off assigning it as a PIOU type 41, but then I saw something in another topic that mentioned type 43, which isn't even listed in my book. I have it in slot 06, as mentioned is required, per the book. I've not messed with any jumpers, but have tried different positions of the switches, going between 300 and 1200, using both the N81 and 7E1 settings. My connector is pinned out as per the diagram, and exactly as it was for the last one that I had working.

Does the fact that this is a PIOU1 instead of a PIOU have anything to do with the trouble I'm running into?

What's the difference between a PIOU and PIOU1??

Thanks!

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#187500 11/20/06 12:27 PM
Joined: Jan 2006
Posts: 2,266
Likes: 1
Member
*****
Offline
Member
*****
Joined: Jan 2006
Posts: 2,266
Likes: 1
do you have any way to test your cable??

#187501 11/20/06 12:45 PM
Joined: Jan 2006
Posts: 2,266
Likes: 1
Member
*****
Offline
Member
*****
Joined: Jan 2006
Posts: 2,266
Likes: 1
All it says in the manual is it can be a PIOU,PIOUS the code is 41, the only other program that might matter is 60 smdr output

#187502 11/20/06 01:01 PM
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
OP Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552
Phonemeister just helped me out, and I got it going!! I only had a DK16 book with me. He was looking in a DK40i book. My entire problem was related to slot numbering. In program 03, I was only able to enter slots 00, and then 11, 12, 13, and so on. Since my book and the cabinet showed them as 00, 01, 02, and so on, I just ASSUMED that 11 was slot 1, making the top left slot of the expansion (labeled S06) slot 16. In reality, it was slot 17. Apparently, the base cabinet slots are 11-14, and the expansion slots are 15-18. Once I removed my card 41 from slot 16 and put it in slot 17 (in program 03), then power-cycled, it worked beautifully.

I knew my adapter that I built had to be right because I used the exact same pinout as the last one that I had made work. I even went back and checked the pinout a couple times to be sure.

Now it's working great at 1200N81.

Thanks phonemeister!!

(I'll definitely be updating my documented notes on how to setup SMDR on a DK16 and 16e, so I know the differences to watch for.)


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,291
Posts638,810
Members49,767
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
212,378 Shoretel
189,080 CTX100 install
187,411 1a2 system
Newest Members
Robbks, A2A Networks, James D., Nadisale, andreww
49,767 Registered Users
Top Posters(30 Days)
Toner 26
teleco 7
dexman 5
jsaad 4
Who's Online Now
1 members (Toner), 126 guests, and 419 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5