sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Win2k3 and Emanager 4.12A05

Enhanced Security Configuration has been removed
IE has been upgraded to v7
the site isn't availabe localy, not even remotely

After you have the emanager installed, you may have issues with IE7 and the Emanager. We have one of our guys do the upgrade and now his emanager is really flakey. may want to downgrade it to ie6 for now.

after reading your original post you say service is unavailable. in IIS is the emanager website running and under service is the World Wide Web Publishing service running also? You have me curious so I'm going to pull out a machine and try to get it to go. (I can't help much on the Toshiba phone system side, but I can help on the server admin side LOL)

alright this is lame, but this is what I ended up doing to get it to work. I kept trying the shortcut and getting "you are not authorized to see this page".
I went into the application pool because the virtual directory of "emanager" uses the "emanagerapppool" application pool.
If you right click on the emanagerapppool, go to the identity tab. I cleared out the password and set it, it asks to confirm it again. Then I went to the virtual directory of emanager under the default web site. Right click and go to properties. Click the directory security tab, click the edit button under authentication and access control, clear and reset the password there also. (these should both be the password you told emanager to set when you were setting it up)
So basically I just went to both places where the password was stored and made sure it was correct. Once I did that it fired. Give that a try.

I should've also said the machine I setup was Server 2003 stock config, all patched up including IE7 to try and get it close to what you have. There is no antivirus loaded on this machine. I don't know if yours has it or not, that could also contribute to the problem. Also, the emanager version I loaded was 4.12.
Good luck!

the 2003 server is also "stock" clean install

the problem you have isn't the same I had but I've try to force the username without sucess...

considering the content of the default file that give me "service unavailable"

(witch try to go in /app/

even if I try to access https://serveur/eManager/whateverItype.htm it gaves me the same error...

strange.....

I didn't make my machine R2, I just saw that on the post. If you go into the web site, it is running right? The emanager virtual directory I mean. To make sure my machine was serving up webpages properly, I created a simple .html file using notepad in the emanager directory and went the long way https://IPaddress/emanager/test.html.
You made sure the WWW publishing service was running under services right?

yeah.. everything is up and running... I play all day long with IIS...
seem that toshiba didn't do that well when scripting the installation on 2003...

gonna try other thing this week....

can't understand why that software isn't available on any site, with any specific forum dedicated to this...

so will that virtual directory serve up anything? yeah I wasn't impressed with the install but it did work on mine after I made sure the app pool and anonymous account password was corrected.

Hi,
I have eManager working on a Windows 2003 SP2 server. Here's the procedure I used:
OS: NT2003 Std Server SP2
eManager: 4.12A05

Install IIS if not already installed.

In add/remove programs>Windows Components>Application Server>Internet Information Services>World Wide Web Service> check Active Server Pages.

In add/remove programs>Windows Components>Management and Monitoring Tools check Simple Network Management Protocol and WMI SNMP Provider.

In IIS manager go to Web Service Extension> mark Active Server Pages as Allowed.

Install Java on server (so you can run eManager locally).

Uninstall any previous installs of eManager. In IIS remove the eManager application Pool if it isn’t already gone (uninstall may not remove it).

Install eManager.

Use the defaults. Use the CIX/CTX password when asked for a password.

Be patient. The install can be quite slow. At the end of the install it will ask to reboot. Answer yes, but it probably won’t. Close all windows. Start Task Manager and make sure the install program is no longer running.

Reboot system


In IIS Manager make sure Application Pools>eManagerAppPool is started. If not, the install is probably munged up. Remove the install and reinstall.

Start eManager. Default login is Administrator (case sensitive) and enter the password (same as you used in the install).

Go to eManager Profile>Equipment Editor and add the domain and then the Equipment name. Enter the CIX/CTX IP address. Use the default community string (case sensitive) for the community string.

In eManager Profile>Classes Setup assign the domain to Administrator.

While figuring this out I had the Service unavailable error. I found in the event log that there was a problem with the eManager Application Pool identity. I put eManagerUser in the local IIS_WPG group which allowed it to work somewhat. In my case I still had problems (dll missing) and I had to to a uninstall (as above) and then reinstall to get it to work properly. Note that a successful install doesn't have eManagerUser in the IIS_WPG group so this probably isn't of much use.

:toast: