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Joined: Dec 2006
Posts: 19
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Joined: Dec 2006
Posts: 19 |
Is there a way to have the stratagy system ignore trying to call any ext and only accept dtmf of the menu options?
What I need is to not allow a caller to dial just any ext and only allow them the preset menu options or the operator.
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Joined: Jun 2005
Posts: 2,706 Likes: 7
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Easiest way would be to make all the extensions in a different group then the 990, 991, 0, and other menu options. When they enter anyones extension, they will get, "that was an invalid entry" then bounce back to 991.
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Joined: Feb 2005
Posts: 1,037
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The best thing you could do is to clearly explain the tree structure on how you would COMPLETELY like the AA to function. Is it that your looking for a auto attendant like a ACD? one with out any mailboxes? Are you trying to stop calls coming in from a back door number thru the AA to individuals desks? Believe me if its been thought of its been attempted. So please shoot straight on what you want. And as in any software defined program your only limited by your $$$.
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Joined: Dec 2006
Posts: 19
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Joined: Dec 2006
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Thanks newtecky, that gets the job done.
Bob, I thought that was pretty straight....
I have everything with the AA and VM working fine, I just couldn't have the AA transferring directly to just any ext.
Thanks for the help.
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