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Joined: Dec 2006
Posts: 27
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OP
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Joined: Dec 2006
Posts: 27 |
Is there a way to listen or observe a call with a DK 280?
Without doing an Executive over ride and muting yourself out. I have been told by the old supervisor of our CS department the manager used to log in with this mystiques code and she could listen to ANYONE that was on a call.
I haven’t heard of this, has anyone else?
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Not to my knowledge....Only Exec Override.
Was she an ACD Group Supervisor?
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Joined: Dec 2006
Posts: 27
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OP
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Joined: Dec 2006
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Joined: Feb 2005
Posts: 1,037
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Joined: Feb 2005
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That in effect is a horse of a different color.....ACD Supervisor.
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Joined: Nov 2005
Posts: 645
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Joined: Nov 2005
Posts: 645 |
an ACD supervisor can monitor ACD calls only. To listen to other calls you would nee dto use the executive override feature.
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