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Joined: Jun 2007
Posts: 3
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OP
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Joined: Jun 2007
Posts: 3 |
Hi,
We have a CTX 100 system with iES that was installed last November. I'm still learning my way around the administration tools, but have encountered a problem that perhaps only Toshiba can fix.
Some of our employees are not receiving the e-mail form of their voice messages because their ISP has flagged them as spam. Talking to the tech at the ISP there are a number of problems with these messages that result in a high score, but the most significant one is the date format.
These messages come with the date formatted as
Fri Jun 08 20:32:34 2007 GMT
while a valid (RFC 2822) format would be would be
Thu, 7 Jun 2007 12:55:38 -0700 (PDT)
Has anyone else had this problem? Is there a fix for it, or does Toshiba plan to fix it? Since we've only seen the problem with this one ISP, is it something to be concerned about?
Thanks,
TJ
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Joined: May 2007
Posts: 6
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Joined: May 2007
Posts: 6 |
We experienced the same issue with ATT/Yahoo mail services. We logged into the webmail spam folder and marked all of the Stratagy messages as "Not Spam". The vmails were then delivered to the POP clients.
Mike
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Joined: Jun 2007
Posts: 3
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OP
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Joined: Jun 2007
Posts: 3 |
Mike, Once you did that did future messages come through? I ended up having one ISP specifically allow messages coming from the phone domain address for the mailboxes affected. Not the best solution.
TJ
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Joined: May 2007
Posts: 6
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Joined: May 2007
Posts: 6 |
It was a one time shot, then they all came through.
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