sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Voicemail and telephone programming

I have a Toshiba DK 40 system with a 4 port Stratagy Flash voicemail system.
Customer has requested auto attendant on the voicemail system to free up staff (wasted calls)
I have set up the voicemail tree so if a customer (when answered by the voicemail) wants the Sales Dept , they press 5 . I have programmed a (virtual ie ##501) on numerous sets and when the caller presses 5 it rings numerous sets and can be answered by those sets. (that part works fine).
The customer has a 5 line overline and is concerned if someone is on the first "sales call ie ##501 and someone else calls in they want the 2nd call to be for the sales ##501, they want the 2nd call to go to a human. If the 2 calls are busy then it can go to voicemail . Can the Toshiba system do this and if so , can someone shed some light on this.
I tried to call forward 2 ##(xxx) numbers but it would not work.

Have you tried call forwarding 501 on a busy to another PhDN placed on the sales phones which in turn is call forwarded on a busy to voicemail? But you'll have to remove any line appearances on those sales phones so that the call stays on the PhDNs and will follow the call forwarding.

Or you can place pool keys on the telephone and call forward the phantom appearance to voice mail after a busy/no answer situation.
When a call rings the group and is answered it will jump from the phantom to the pool key freeing up the phantom for an additional call, you may want to forward the first phantom to a second one in the busy state as mentioned above if your people aren't quick at answering the calls.
You can even have a separate voice mail box for the phantom with a separate message waiting lite.

Thanks. I will try your suggestions today and let you know. Thanks again