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automatic call pick-up
#190790 09/07/07 03:43 PM
Joined: Dec 2006
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lotf001 Offline OP
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DK424

I have one phone that i cant get to pick up a incoming line without pressing the flashing key.All the other phone pick up the group calls just by going off hook. I cant remember the program to do this. any help?

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Re: automatic call pick-up
#190791 09/07/07 04:11 PM
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The phone has to ring to be able to answer a call just by picking up the handset. Try program 81

Re: automatic call pick-up
#190792 09/11/07 02:21 PM
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lotf001 Offline OP
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I checked 81 - 89 and non of the phone that are ring and even the one thats not are not in there.
but the phones are in a agent group dose this make a diffrence?

Re: automatic call pick-up
#190793 09/11/07 02:33 PM
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If you're talking about an ACD group, yes it does make a difference. You really shouldn't have line appearances for ACD anyway.


Moderated by  Carlos#1, phonemeister 

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