sundance-communications.com Forums Phone & VoIP Systems Toshiba Telephones & Systems Winadmin/E-manager woes

I am experiencing problems that are identical to both e-manager and winadmin.

Error message: "Failed to connect to CIX/CTX: Undefined error 2147217389"

Fixes tried and items checked:
1) removing and reinstalling the software
2) checking pop-up blocker status
3) making sure google and yahoo toolbars have not been installed
4) checked network connectivity (ping CTX ok)
5) IE version 6
6) management and monitoring tools are installed ok

Make sure that you have the correct community name. Also make sure you are on the same subnet. Try connecting directly to the CTX/CIX with a cross-over cable. If there is an AMDS installed, you can always try that way too.

you may want to install the management and monitoring tooks again. had someone else on another board have this same exact problem... the only difference was that he had not installed them from the get go...

IIS is installed as well?

I have a machine that has the same error, I get the failed to connect error immediately after i click connect. This machine is on a domain, I was wondering if that had anything to do with it. My laptop is on the same domain, but i do have a local admin login, and i installed e-manager under that account.

Also, if you have a Stratagy ES, or IES voicemail connected with a network cable, the admin on the CTX can lock up at times. Softkeys also stop working.

Cycle power on the CTX.

MJ_Wald, since you said that you get the error immediately, that is probably not your issue. Double check IP address settings and try to Ping the CTX from your PC.

I have heard of probles installing emanager on a PC in a domain sometimes, but if you got to the point of connecting, I would not think that is the issue. Usually something goes wrong trying to install, or open emanager.

newtecky, I can run winadmin with out any trouble. Thats what gets me. I know my network settings are good.

Check the software level in the CIX. I had similar issue, called Toshiba, they said upgrade the software in the switch. There was a bug in R4 that affected connection to emanager....updated switch; problem gone.

Dan