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Joined: Jun 2005
Posts: 102
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Joined: Jun 2005
Posts: 102 |
I have a CIX670 with SMDR, it works fine but.....
The customer wants it to show the call duration when it was answered at 200 and then show the call duration when it was transfered and who it was transfered to.
Simple example of what they want:
DN200 337-555-1234 0:30 <---- Call comes in at 200
DN201 337-555-1234 2:30 <---- Call transfered to 201
Has anyone run into this before?
National Networks Authorized Toshiba, NEC, & Inter-Tel www.ntwo.com
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Joined: Nov 2005
Posts: 645
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Joined: Nov 2005
Posts: 645 |
Waht call accounting program are you using?
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Joined: Jun 2005
Posts: 102
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Posts: 102 |
Not sure what call accounting software their computer guys is using, i was testing this going to Hyper Terminal. Just need to now if a call can be recorded to show the answered extension and then the extension it was transfered to.
National Networks Authorized Toshiba, NEC, & Inter-Tel www.ntwo.com
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Joined: Jun 2005
Posts: 102
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Posts: 102 |
Bumping, guess i need to call tech support on this one, 
National Networks Authorized Toshiba, NEC, & Inter-Tel www.ntwo.com
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Joined: Nov 2005
Posts: 645
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Joined: Nov 2005
Posts: 645 |
Did you find anything out?
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Joined: Jun 2005
Posts: 102
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Posts: 102 |
Customer will wait till they add another console in a few weeks, i will post back after i call tech support.
National Networks Authorized Toshiba, NEC, & Inter-Tel www.ntwo.com
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