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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Swap out the phones that are having the disconnects with the phones from a non-operator group. If the problem follows the phone then you know it's the phone. If the problem stays with the extension, then it's probably a wiring or cabling issue.
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Joined: Feb 2005
Posts: 1,037
Member
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Member
Joined: Feb 2005
Posts: 1,037 |
You stated previously that the call maybe already in progress before the call is dropped.
If this is a correct statement then I see two possibilities, one being a trunk line/card issue and two being a hookswitch issue with one of the 5 telephones answering the Operator calls.
So start swapping them out one at a time with known good working phones or swap out all five at once.
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Joined: Sep 2004
Posts: 1,436
Member
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Member
Joined: Sep 2004
Posts: 1,436 |
Sounds like a bad hookswitch to me. Since it's a 424, you probably have 2000 series phones, they have a known problem with the hookswitch and can cause disconnects.
Joe
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No trees were harmed as a result of this posting; however, many electrons were severely inconvenienced.
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Joined: May 2003
Posts: 2,267
Member
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Member
Joined: May 2003
Posts: 2,267 |
If it is a hookswitch issue, click on the link in my signature for repair.
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