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Joined: May 2002
Posts: 4,318 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,318 Likes: 8 |
Help
Customer can't call in from outside to get VM messages. When they dial a ext the responce is Not set up for remote access
Any thoughts
Thanks
Ken
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Joined: Aug 2004
Posts: 1,770 Likes: 49
Admin
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Admin
Joined: Aug 2004
Posts: 1,770 Likes: 49 |
Is it possible they don't have a mailbox password set? I believe IPO blocks external access unless that password exists.
![[Linked Image from web.atcomsystems.ca]](https://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
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Joined: Jul 2001
Posts: 3,350 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,350 Likes: 10 |
Probably in IP Office mode instead of Intuity mode.
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Joined: May 2004
Posts: 1,671 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,671 Likes: 4 |
That is played until the user records name in mailbox (if memory is working properly)
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Joined: May 2002
Posts: 4,318 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,318 Likes: 8 |
Thanks for the very quick replays
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