Business Phone Systems

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#191117 10/12/07 08:41 AM
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mj_wald Offline OP
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I have a 670 rel 3.10, with ACD. When a agent transfers a call and the call recalls because of a no answer or whatever, the agent is "logged out ??" of ACD. The log in light remains on, and the unavailable light is off, however they can no longer receive any calls until they log out and back in. I can not reproduce this trouble, however they have been complaining about it for quit some time.

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#191118 10/12/07 09:20 AM
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Do the agents have any trunk appearances on their phone?

#191119 10/12/07 12:32 PM
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mj_wald Offline OP
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No, only DN's and DSS keys

#191120 10/12/07 01:27 PM
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Try upgrading to newest ACD software. Then I would call Oaisys if problem continues.


Moderated by  Carlos#1, phonemeister 

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