sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Need help with calls rolling over

I'll give you the best description I can of my problem, maybe someone can point me in the right direction. Whenever someone calls our main line it rings both of the receptionists up front. This makes since becasue they are in the miltiple call group. However, our mainline is not in the DID table.

So first I need to figure out where in emanager I can look at how our mainline is directed to their MCG number. If they do not answer the calls roll back to a guy in accounting. I cannot figure out why the call rolls back to him. Namely I cannot figure out which setting determines where a call rolls to, if the line is not answered. Looking in the hunt group, both receptionists numbers roll back to a phanton DN that points back to their DN, however those are set a system call forward 0. All over our other numbers call forward to voicemail(system call forward 1). Not sure if that is the problem.

The receptionists told me that it used to roll over to other extensions if they didn't answer, but those people no longer work here and their extensions have been removed. I'm pretty lost. Any help would be appreciated.

Here is what I am using, Strata CIX

eManager Version 4.20A06



CIX / CTX Version AR3.10 MK032.00

First of all, your main number may or may not be in your system at all. If it is not one of your DID numbers, look at Trunk > Assignments and see if there are any analog lines in there that could be your main number. Otherwise, your main number could be forwarded to one of the DID numbers. Now about the forwarding, there are so many ways that this can be accomplished so lets start off with what it appears that you know. Look in Advanced Configuration > Station > Multiple Call Groups. Go through them look to see if you can find one that has the 2 receptionist phones in it. If this is the case, you may see those two phones ringing as "immediate" and the other accounting ext ringing as "delay 1".

If this is all correct, then you can go back to the DID's and/or trunks and look to see which one is pointed to the pilot number of that MCG. This may help you in figuring out where your main number is.

Hope this helps, or gets you started in the right direction.

There are few MCG's and I know exactly which one is the front desk, and there are only the 2 receptionists extensions in there. I am looking in trunk>assignments, is there an easy way to tell where each assignment is point, IE which did line or mcg it is pointing to.

In Trunk > Assignments, look at the DIT tab. If this is a regular T1, all of the channels of the T1 are gonna show as trunks so make sure you are looking at just the analog ports.

There are 41 trunk assingments, as far as I can tell, they are all analog ports. I looked at each one's DIT tab. None of them have DIT entries for day 1 or day 2, aside from 40 and 41. I believe those 2 are fax lines. The first 24 ports have the same ILG/OLG, then 15 are grouped with different ILG/OLG, and the last 2 lines are in an ILG/OLG together(the ones I think are fax lines).

What directs these to extensions inside the building? Should there be a set DIT destination? Is it dynamic? The receptionists lines are on the first spots on the first and second boards. 010101 and 020101. Does that have anything to do with it?

They are either DIT or DID, unless they just ring thru line appearances. Since you have a lot of trunks, I'm guessing that you have at least 1 regular T-1, if not 2.

The ILG setting will say if the trunks are DID or DIT. If their is nothing in the DIT for the trunks, then it is likely DID. Look at the DID table and make sure you select all ILGs.

I wouldn't look too much at he PhDNs above the DN on each phone as they are likely just multiple Intercom keys. Look for other phantoms that are on both of the reception phones, and the other accounting phone.

Do the recetion phones continue to ring when the other phone starts ringing? If they keep ringing then it is either MCG or phantom DN's on all the phones. If the 2 recpt phones stop ringing then it is call fowarded.

I'd look at all the MGC's first. You can set System call foward on those too. Check all the MCGs to see if the other phones is Delayed ringing in any group.

The MCG doesn't include the extension that rings following the receptionists at all. Just to clarify, it is ringing after the front desk stops, so it should be call forwarding. The call forwarding on the MCG is set to our default setting, which forwads the line to our voicemail port.

Still I can't figure out where in the system it lists those extensions(or their MCG) to ring when we get an outside call in. Should one of the lines in the trunk assignments point to them?

You need to figure out how your main line rings in. Is it an analog line or is it a DID on the T1, OR is it and analog line that is busied and forwarding to a DID.