sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems dk280 - Simple way to forward caller direct to VM?

Strata DK 280 w/Stratagy DK VM

We have the above system at a new branch office but the installer could not figure out a method to allow the receptionist to forward a caller directly to a voicemail box. We came across the method of pressing Cnf/Trn 6 998 # then the extension number. Not being a Toshiba guy, this seems to be a lot of steps to do something that should be a simple one button task. Can this be assigned to a flex button? If so, could someone please enlighten me as to how this can be accomplished?

TNX!

J..

I have seen a quicker setup, but it involves a lot of programming. Basically the older systems don't have a direct to voicemail function so they press the VM pilot, which looks like 6 in your case, then when the Voicemail answers they press 998#, then pause, then the extension number. In some cases the 998 could have a shortcut programmed in the VM.

The other way I saw it setup by another installer, is they put a Phantom extension on every phone. The phantion was 7 plus their extension, so extension 210 would have a phantom of 7210. That phantom was set up for call forward all calls to voicemail, with a VM ID of the extension.

SO if a call was for 201, the recept would press cnf/trn 7201 and hangup. A lot of setup for this I would imagine, but pretty quick.

SS
There just is not a easy way to get around this. One of the things we did in the past was to make a single digit dial 998 (we used 8) but you still had to wait or dial # to tell the VM you were done dialing. You got to remember your playing with stuff that was written in the early 90's.

newb posting...

I was getting ready to post a question on this one, then figured I would post new and not hijack this one as my question was similar but not exactly the same....but, along the way I solved mine which might work for you....

I have a dk280 with an Stratagy IVP8 voicemail, same or similar, I don't know but I think so....

the original recipe was to:

voicemail button, direct message button, extension number then hang up....

the 'direct message' button was coded in the flex key programming to 'system speed dial' to point to in this instance, 699. 699 was programmed to 996, which was the issue, it was broken...got generic 'if you'd like to make a call...' message...dug around on the net and found that they typical scenario is 998, so, changed the speed dial for 699 to 998, save and uploaded...BINGO!!

old scenario is now working again....

there is probably other stuff that was already setup that I don't know about, but, I figured I would throw this out there anyway...

please don't beat me to severely....