sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Stategy ES COS setup

I have a Statagy ES that I'm going to use for a centralized voicemail system. I have 3 of 8 offices on it now, but I currently have all my office mailboxes setup on it.

I've setup COS mailboxes to help control the setup for the individual offices. So the mailboxes for the individual offices all are using / have been assigned to a COS mailbox.

One of the ways I use the COS mailbox is to control when the other mailboxes will show up in the 411 list - until they are cut over, I assign the COS mailbox for that office to a different group. This way, when people call in and dial 411, because those mailboxes are in a different group, they don't show up.

My question - for some mailboxes, I have, on the individual mailbox, changed the group number. Once I do this, it breaks the relationship with the COS mailbox. If I cnage the group on the COS mailbox, the individual mailbox that I've changed doesn't get updated. Further, on those individual mailboxes that I've chagned, there's an exlamation mark next to the Group on the group/chain/fax tab.

How can I reset the mailbox to use the COS settings?

Not sure if this is what you are asking but when you change a field from its default value, the software shows the blue exclamation point next to that field. Right-click on that field and choose "revert" and it will return that field to the default value and remove the blue exclamation point.

Also im not sure what the relationship is between the COS and the group numbers in your scenario but each mailbox can be placed in any group number regardless of what COS its in. I think you are complicating the whole thing by trying to control group numbers by COS.

COS I think is a good way off changing groups of extensions at a time. As RRino said, when you right-click and revert, I believe it changes back to the COS default. I think the Exclamation point is telling you that it is not using the boxes COS.

I think, once you revert, it is back under the control of the COS. If you change the users COS, then all of the fields revert back to the COS settings.

Thanks guys. I'm using COS so I can change multiple extensions at the same time. In this case, the field that I'm concerned about is COS so that the user mailboxes won't be in the 411.

So, it sounds like the fix it to:

a) right click and choose revert
b) click on 'reset' on the mailbox

When I right click on the field, I can choose 'revert' or 'lock'. What does 'lock' do?

Lock makes it so that the user can not change it themselves, IE,. they can not turn on or off DND, etc.