sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK424 SYSTEM

In reading your previous posts you had indicated that the upgrade to the CIX/Mas was coming in April and I will take with it being only being a couple weeks away that the upgrade was never finalized.
What I read here is an attempt to place band-aids on your DK424 to make it do more than it was designed to do. And in some cases this is the right thing to do. But your taking it too far.

Since you have an solid basic telephone system and a outdated AVT voice mail system, you have moved from 4 pots lines to a partial(12)PRI, and you put out a nice design wish list(RFP). You've taken yourself from no caller ID, and no call reports/accounting and it cost you a nice piece of change and what you've done is fine. Your unhappy with your vendor thats one thing, if your unhappy with your product then thats way different. Vendors go from Bad to Good depending on many variables, but the product has been out there for decades and is rock solid for what it was intended for.
So far you have beat up your local vendor, and maybe rightfully, without escalation to Toshiba Corp. or an alternate local vendor which TSD website shows two in Ann Arbor.

If your seriously wanting to be able to function like your wish list states then the only real thing to do is a full "Forklift" change.
I would quit trying to make a tank fly and make the right decision to either upgrade to a CIX or and alternate vendor of choice.
I am curious who has been advising you to make the decisions that have been made so far since November, has it been your vendor or your own people.
If I'm a betting man, which I'm not, I'd say that your Computers and Servers aren't running NT 4.0 now are they. And that the cost associated with bringing them up to today's standards would only require buying the latest software, right?

P.S.>This forum is intended for the end-user assistance and all the good people here have attempted to take it further than they needed to, that's to their generosity and your benefit. The only advice I can give you is to locate a suitable vendor of your liking and then proceed forward.

I really appreciate all the people here and all the comments and all the help.

This will do what you asked for but it may not achieve what you want! There is no substitute for size!
The four analog ports you have connected to the phone system need to be removed from distributed hunting prog *40 and instead use prog 33 Voice hunting. Hunt all 4 ports in sequence to each other and the fourth port to an unused single line port. Program that single line to appear on phones where it will be answered as a secondary directory and program the ringing. The fifth caller, regardless of whom, will roll to the last single line port and ring in on the selected phones. "There are a thousand roads to Rome but not all are direct."