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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
I have a CIX100 R5.10MS018 in my house and am trying to get an IP Softphone working on my sisters PC in Vermont. She has a Netgear Router Model RP614v3 on Verizon DSL. Does anyone know what the settings are for VoIP traffic in that monster?
I set my brother up in New Mexico and its fine.
I was at a customer about 2 years ago and all we did was change the SPI setting and it worked. Not so this time.
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Maybe Verizon blocks IP traffic where she is? Is she able to operate Skype, or any similar VoIP? If not, has she tried a different router?
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jun 2005
Posts: 2,727 Likes: 7
Member
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Member
Joined: Jun 2005
Posts: 2,727 Likes: 7 |
Usually when we have had a customer with a Netgear, we turn off SPI firewall. Recently we had a customer that could not connect.
Another tech spent some time on it and found that the newer Netgear firewalls have SPI but can not be turned off. This is the problem Toshiba has been having with Linksys firewalls. I don't think we were able to get him connected.
I hope this trend does not continue. DLink has still worked for us.
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
She has XP HOME. Had her disable the Windows Firewall....no work. Had her disable McAffee Firewall...no work. Still trying stuff.................
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Joined: Dec 2006
Posts: 810
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Member
Joined: Dec 2006
Posts: 810 |
If the Netgear is the newest model, SPI cannot be fully turned off. The same is the case for the Linksys WRT54G. The difference being, you can load open-source firmware on the Linksys which allow it to work. I used DD-WRT on my WRT54G Linksys router at home. https://www.dd-wrt.com/
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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