sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Adding handset to DK40i

I provide computer support for a local non-profit who have a DK40i installed, and I'm now being pressed into service as phone guy. They have an extra handset that they'd like installed. I think I have wired it into the 66 block correctly (wiring it into an unused pair coming out of the DK40i), but when I plug the handset it, all of the lights on the phone flash ~5 times in quick succession, pause, and then flash 5 more times, repeating without end. I have plugged this handset into other working extensions and I know it works. I have checked line voltage on the working extensions and my newly wired extension and see 25-27 Volts DC on all of them.

My question: do I need to do some programming in order to 'enable' this station, or is there some other process that I need to undertake? I have copies of the (really long and confusing) DK40i admin and programming manuals, but I haven't found specific discussion of adding handsets.

My thanks for any advice,
David

The handset is the part that you hold in your hand and talk into. I don't see why that would affect the phone the way you described, unless instead of handset you meant phone. Are the ports labeled? You didn't say if you had an expansion cabinet and what type of cards are installed. Not knowing that all I can say is, basicallly, make sure that you are on a usable port for whatever type of phone you're installing. The DK40i supports DKT sets and EKT sets.

If plugging in to the base cabinet of the DK40 be sure that the phone is a DKT-XXXX. also the base will only support 8 telephone sets. after that you will need a expansion cabinet.

:thumb:

I am clearly not the phone professional -- sorry for not using the correct terminology. When I said handset I intended to say telephone. I am not in front of the phone at the moment, but I believe it to be a DKT.

The DK40i has no expansion cabinet, and for extra fun the ports were not labeled.

I'm getting the feeling I have to figure out how to run programs 01 and 02 to figure out the logical and physical port maps.

With "NO" expansion cabinet attached to the base cabinet you will be limited to 8 total Digital (DKT type) telephones. Presently how many are attached to the systems punch down block? Follow the cable coming from the bottom right-hand side of the DK40 cabinet and it should go to a 66 type punch down block.

A linked picture of the phone room and system/blocks would help too, as we would be able to tell what is currently connected to the system.

Also, how many physical phones are currently active?

Also, as per my normal suggestion, contacting a local certified Toshiba technician would be greatly advised. They could activate a port for you, and while there train you briefly on what your current system set-up is.

I know that sounds a bit critical. Most handsets I have seen do not have lights on them,so it would seem likely th OP was talking about the phone itself. I have heard other people make simular technical mis-quotes. I used to hear people call the PC either or hard drive, a monitor, or the CPU, all of which are part of a PC, but not technically correct. I was always tempted to say "If I move the CPU over to your new desk, where do you want the rest of the PC?"

I usually find myself not corecting others if I understand their meaning, but clear communication, especially for technical help, is very important, and using terms in the wrong context my complicate the troubleshooting process, as I often find out trying to decipher my daily load of work orders.

I have not used prg 01 or 02. I have always seen logical and physical ports the same. I learned DK after it was already made obsolete by CTX, but I was told to save everyone's sanity and just leave them default. Prg 04 will show extension numbers (DN) mapped to port number. Usually I have seen that when the extension does not exist for a port, the phone will be blank but beep when you press the buttons.

That....or hire a phone guy who knows what they are doing!!

I have more data. The DK40i has the following cards:
- TCOU1A
- KSTU2A
- K5RCU2A
There have been 8 total telephones installed at the site that all work:
2 - DKT2010S
1 - DKT2020SD
1 - DKT2020S
3 - Teleco UST-1010DHF
1 - Teleco UST-1010DSD

I am attempting to move one of the UST-1010DHF phones from one location to a newly wired location. Now that I realize that I have the 8 phone limitation, I believe I need to unwire the old location and ensure that my new phone location is wired into the same punchblock location as the old to-be-replaced line.

Thanks all for the help.

David

That is exactly correct, and from all the posters "you're welcome".