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Insight Reports #195032 10/15/08 07:18 AM
Joined: Jun 2007
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mj_wald Offline OP
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What is a Outgoing ACD call? We do not use the call back option.

This question came up because the total number of answered ACD calls do not match between different reports. Still trying to figure that one out.

Toshiba Telephones and Equipment
Re: Insight Reports #195033 10/15/08 10:19 AM
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p2ii Offline
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I believe it is an outgoing call made from the ACD DN.


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Teleco Inc.
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