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Joined: Jun 2007
Posts: 627
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OP
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Joined: Jun 2007
Posts: 627 |
What is a Outgoing ACD call? We do not use the call back option.
This question came up because the total number of answered ACD calls do not match between different reports. Still trying to figure that one out.
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Joined: Dec 2006
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Joined: Dec 2006
Posts: 810 |
I believe it is an outgoing call made from the ACD DN.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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