atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK280 - Can't set Forward Calls - Busy / No Answer

Howdy,

I'm the IT Admin at a firm and I've recently been assigned to deal with phones without any prior knowledge, so forgive me if I'm unclear or using wrong terms.

We recently had two new extensions added to our phone system, but they don't seem to be properly configured. When the receptionist forwards a call to a new extension the phone rings forever without defaulting to the voice mail. So, I've researched enough to figure out that Call Forwarding needs to be set. However, everytime I try to set Call Forward - Busy / No Answer, I get a disruptive tone and the data is not programmed.

I've assigned the voice mail a mailbox number [DN]+656 and programmed the message retrieval [DN]+657 already, but using the #604 programming number never works. The only clue I have left is that the guide says "If you hear a re-order tone when following any of the Call Forward steps, your telephone is not the owner of the [PDN]/[PhDN]." So, assuming this is the issue, I scoured the user guide and couldn't find any information on how to set this detail.

So, my real question is: How do I set a telephone to be the owner of the extension?

Thanks in advance for any help!

Intercom #604 , VM pilot number or first port of VM , speed dial key , enter time in seconds , redial.

Thanks for the quick response! You'll have to forgive my ignorance of the phone world though... What is a VM pilot number / first port of VM? Thanks!

What you dial to get to voicemail , the voicemails extension number

Oh, then I've definitely tried that repeatedly. However, when I hit the speed dial button (I've substituted * as well), the display doesn't show the command is entered and no command past that point is recognized. Also, if I take too long to complete the string of button entries, there's an annoying tone, similar to a busy signal, and the entry is voided. Following the exact string you provided, the end result is a screen that states "Forward to 2271". Any other suggestions?

Thanks again for your help!

Try *#* for speed dial , there is a timeout if you don't enter anything . Is 2271 the voicemail ?

No, the extension is 227, but when the speed dial key gets ignored it takes in the next number which is 1, from 12 for the seconds to delay, and then won't take anymore information.

try the *#* , or program a speed dial key on the phone

Could be that the key that's labeled speed dial is not really a speed dial select key. With the phone idle, press Redial and that speed dial key. You should see #* in the display. If you see anything else, even a #*XX where XX=11 through 49, then it's not a speed dial select key. You could do this for all the buttons on the phone until you see #*. If possible, go into system programming and check the buttons for that extension to see where the speed dial select key (497) is programmed.

Ah ha! Phonemeister, you got it! Neither the speed dial key nor the * button seem to do anything. Is there a way to program this key to do what I need it to? Thanks a ton!