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#195721 12/03/08 11:52 AM
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paradra Offline OP
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I use Emanager 4.20A06, CIX/CTX AR4.20MP024.00. I am still learning about toshiba systems, and any help would be appreciated.
Most of my phones have a weird clicking noise. You can hear it when you pick up a phone, when you are dialing, or when you are talking to someone. In some cases it is very loud. I've noticed that only analog lines have that problem, not digital. And it is not all of them either. I have no idea what to look at, or where to start from. PLEASE HELP, it is very annoying. I can give you more info about phone system if need be. This problem has started about 6 mnths ago.

Thank you...

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#195722 12/03/08 02:13 PM
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Sounds like you've got a message light set on one or more of your analog extension ports and the sound is bleeding over. You will need to go to the analog ports one at a time and clear them using code "#409" and keep checking.


Pat Austin
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#195723 12/03/08 02:40 PM
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Exactly as p2ii said. Keep in mind that you may have to do it multiple times on a single extension too.


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
#195724 12/04/08 10:42 AM
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paradra Offline OP
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So I will have to go to each analog phone, and physically enter #409? Doesn't sound too tough, time consuming tho. I will keep you informed on my findings...

Thank you

#195725 12/04/08 01:30 PM
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Just to make sure, there is no way to completely disable this in eManager?

#195726 12/04/08 02:00 PM
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No, there is no way to stop the message waiting light from eManager. There is however a way to prevent it from happening again. In eManager Station Assignments, on the Basic tab, set Activate Message Waiting to disable on all digital and analog stations except for your voicemail ports. Also make sure there aren't any mailboxes trying to turn on a message light on any of the analog ports.

#195727 12/05/08 11:05 AM
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Thanks Travis, will give that a shot. I only have half the phones whose Activate Message Vaiting was set to Enable. That means I only have to clear those, correct?

#195728 12/05/08 11:27 AM
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Not necessarily. You will need to go through each station one by one and physically dial #409 until you clear them all.

#195729 12/05/08 02:02 PM
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Phonemeister is correct, I guess my wording was a little confusing. What I meant so say is that there is no way to do the #409 from eManager, you must go to each phone and physically do it. Disabling the Activate Message Waiting is just going to prevent this all from happening again.


Moderated by  Carlos#1, phonemeister 

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