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Joined: Dec 2008
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I'm not a phone tech, but I do all the IT here. The owner asked me to help her with the phone system. I reset the password for 990 thru the admin box (999), but now when we dial into the system, 990 doesn't automatically roll into 991. Could I have changed another option that caused this? If so, can I fix it via the phone interface? Thanks!
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Did you just reset the password for 990 or did you reset the mailbox ?
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Joined: Dec 2008
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I *may* have reset the mailbox by mistake the first time I tried to reset the password. (It took me 2 tries to reset the password.)
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Joined: Dec 2006
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If you reset the MAILBOX(instead of the password) then the automatic chain to 991 would now be gone. You will need someone with the Admin software to login and fix that for you.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Dec 2008
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That was my worry. Thanks for the help.
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Joined: Jun 2005
Posts: 2,723 Likes: 7
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Joined: Jun 2005
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The first option in mailbox admin, option 3, is to reset the mailbox. Option 5 is to reset the security code. I think it should be the other way.
Also if you reset the mailbox it is probably recording messages that no one is hearing.
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Joined: Jun 2008
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Please help the technologically impaired. How do you change the LCD (name display) on the Toshiba IVP8 phone? Mode? page? scroll?
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Joined: Mar 2001
Posts: 3,869
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1. There is no Toshiba IVP8 phone. IVP8 is a voicemail.
2. There are different methods of changing the LCD display depending on which control unit you have.
Your control unit will have a nomenclature on it. It could be DK16e, DK40, DK280, DK424, DK424i, CTX 100, CTX 672, etc. We need to know that info to guide you to changing the name on the phone.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Jun 2008
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See, I told you I was technologically impaired. The model # on the phone is DKT2010-SD.
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Joined: Jun 2004
Posts: 399
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We still need the Model number of the Control Unit.
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