sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Getting a new drop up and running

Figured out by trying differnt numbers that is 010701. wish they would have marked it though!

You should really stop and contact your local Toshiba dealer. An hour's worth of training to learn how to use eManager and make adds, moves and changes correctly could go a long way. Also, creating a rapport with your local dealer incase of emergencies is always a good idea.
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There is no ckt # 010701 in your system, I believe you're referring to 010107. The ckt's 1-8 are clearly labeled in the picture you provided.

In order to get to 16 extensions and 6 lines you need to have a GCDU2A in the system. I did not see one on your previous post, but I see you have 5 CO lines connected. If you do have 5 lines in the system, then you do have that card installed, which means your system can support 6CO lines and 16 DKT phones

In a CIX-40 then next equipement number would be 010701 through 010708. The first 8 are 010101 through 010108.

You only had 6 ext programed. You should click on the PDN table view to see which exquipment number wasn't programed. I would think 010107 and 08 would be available but who knows what the installer did. I see wires connected to those ports, which is odd that someone would connect to dead ports, unless you have door phones or something like that.I don't now why they wouldn't create all the extensions, like I said previously. There is a setup wizard in the basic tab that creates extensions to all available ports. Just make sure you don't override existing extensions or your voicemail will probabaly not work after you run it, among other problems.

If you had single digit extension, then you could only have ext 0 thru 9, or 10 extensions, and to do that you would need to delete a lot of system codes, like dialing 9, etc. You need at least 2 digits, 3 prefered, and even 4 for very large installs. And don't you think your company would looks smaller if you said you were at ext #2?


Congradulations on completing you introduction to phone wiring. I would suggest keeping the wires twisted together a little better and keeping them neater.

There is no ckt # 010701 in your system, I believe you're referring to 010107. The ckt's 1-8 are clearly labeled in the picture you provided. [/QB][/QUOTE]

Well I have the add-on card. I was just skimming through the PDF that comes with emanager and saw that the 'address' for add-ons would be like 06 07 or 08. So I tried em all until I didn't get that error


You should really stop and contact your local Toshiba dealer. An hour's worth of training to learn how to use eManager and make adds, moves and changes correctly could go a long way. Also, creating a rapport with your local dealer incase of emergencies is always a good idea.
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Is that a free course or does it cost money? I do know the basic stuff, but like I said, much of it is looking at one that is correctly setup and trying to mimic that.

Thx

I guess I will be the one to step in here and try to explain the purpose of this website is to assist the end-user in the basic programming of the end user equipment. It does not allow members to give out passwords or critical programming information. This site has the most developed array of technical personnel on telephony systems found anywhere in the world. We look to help and assist all, and we look to share our knowledge amongst ourselves as professionals. The difficulty level of programming and installation of these system varies between easy to very difficult.

While many here will be polite and attempt to help all it takes is one wrong key stoke or a misunderstanding of what is being explained and your system can become crippled to where a emergency call to a qualified vendor will cost you much.

Most vendors have a low cost administration class available but still not all will cover the training of basic cabling and networking. It usually covers the basic to moderate system & station programming and also includes admin of your voice mail system as well. This admin class is usually all that is needed and would help you in your present dilemma.

It costs the vendors a great deal of money and time to hire the right people, train & certify them, and pay them a fair wage. This becomes more difficult to do with clients that think it is easy enough that a caveman can do it.

While we understand the present plight of our economy and the need for business owners to hold costs in check it is no different with our companies.

As an IT professional you must know the havoc that an untrained person can accidentally cause to a network or server, it is no different on the telephony side of things. I'm sure you are also aware of the costs to properly train, certify, and retain an individual.


You will always get good advice from the members here. You should weigh this advice and make your own determination. Mine is to contact a Moderator here by PM for assistance or contact a local installer from the link above, at the top of the page(Installers), or your local servicing vendor before proceeding.

1. Ah, I wasn't aware the add-on card was installed, my bad.

2. It will just cost you the Toshiba dealers normal hourly rate and maybe a trip charge (charges vary from dealer to dealer).


#3 - What Toshiba Bob said :thumb:

I do agree that this system was designed to be serviced by a tech. The Web based interface makes it very easy to navigate, but it seems to me that the more the average user uses the software, the more complex it seems to them. It doesn't seem to we loose to much business except for the name changes ext. When I train, I stick to the basics, such as names, keys, and ringing.

But we do get a few people that have the software that want some free tech support, or that something isn't working right and it must be something we did, etc. We almost never change the community on the systems, but we did for one customer because too much stuff didn't look right.

And I have been out on an emergency call because they the user changed something they shouldn't have. And another time when they thought they could change the IP address on their own, with LAN SMDI and an ACD.

Compaired to many techs here, I'm still pretty new at Toshiba. I think I'm getting pretty good at programing now days, but I am always learning something new several years later.

Actually the OP got further then I thought he would. After he creates a new extension ate 010701, he may actually have a phone with a dialtone. We just have to wait and see if it works the way he wants tho.