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Joined: Aug 2008
Posts: 31
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Joined: Aug 2008
Posts: 31 |
I have user that would like to forward all calls to a remote office (long distance). Would I use the 10-2 program or 36??
My gear: Strata DK 424 with DK 3020SD phones
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
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external forward is limited on the DK series , only DID's or private lines that are set to ring only one phone will forward external.
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Joined: Aug 2008
Posts: 31
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Joined: Aug 2008
Posts: 31 |
Pardon my lack of knowledge, but Program 36 is called "Fixed Call Forward." - Is it possible to use that?
And if each line has a direct # from the outside, would that be considered a DID/private line?
By the way - the manual isnt very clear and doesnt really say much about forwarding to outside phone numbers.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Fixed forward will not forward to an external number. Basically, a line that rings on ONLY that phone can forward externally. Check the user guide on how to turn on call forward external.
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Joined: Aug 2008
Posts: 31
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Joined: Aug 2008
Posts: 31 |
Ok so i have the correct information and the commands work fine.
First - I had to set the Speed dial by storing the Destination number in bin 49. Using program 607, it will then tell it to forward to the external dest.
My problem now is that the destination PBX is different that ours (NEC Electra Elite). dont suppose I could keep posting this as a Toshiba issue?
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Glad you got it working! Why does it matter what the other PBX is? If the call reaches the outside destination, then the call is completed, is it not? If you are looking to do something with that call after it gets to the NEC, then yes, post a new topic in NEC, referencing this topic via link. 
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Aug 2008
Posts: 31
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Joined: Aug 2008
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Eh - Im not gonna fret it. I have it working by forwarding to his cell. THANKS EVERYONE!
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