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Joined: Jan 2008
Posts: 85
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Joined: Jan 2008
Posts: 85 |
Quick query i was investigating a recent problem on one of my customers sites with ACD busy agents are being presented with calls i have look at logs etc and can see nothing obvious but noticed agents in DKT tab PGM 204 were set to terminal mode i thought agents should be set to line mode is this correct?
Cheers Chris
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Joined: Jun 2007
Posts: 627
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Joined: Jun 2007
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All my agents are set to Line Mode.
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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
I know a while back, if the agent had multiple appearances on the phone, it could cause and issue.
Are you using the Oaisys NetServer ACD package?
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Joined: Jan 2008
Posts: 85
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Joined: Jan 2008
Posts: 85 |
Hi they do have PHDNS on their phone but are no longer used other than that their are no line keys on their handsets. I am using Oaisys Net Server and it is currently connected to a CIX 670 5.20 MT015 perhaps i will start with making sure all agents set in Line Mode
Cheers Chris
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