sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems VoiceMailBox FULL!

Chris, There are no limits other than the msg length that can be recorded to a MB. The MB should not be saying "Voice mail box is full".

When using a CO line and making a call into VM does all the VM Ports come off hook at one time or is it one CO call and one VM port answers?

I would like to see the the MSG log from yesterday, I may be able to determine from the log what is really the issue.

Secondly, how are you making your test calls?
dialing 850 and than leaving a msg and to what MB? And what are you dialing to leave a msg in that specific MB.

I have heard that message before, but not on a Stratagy voicemail.

Are you sure the voicemail system is answering and not an answering service from the phone company?

Watch the status on the ES Admin software to see it go offhook.

If the voicemail system is not picking up when calling an extension, then the system call forward is problably not setup in the CIX system (Net Emanager).

I did not even think about any Telco VM systems answering.

When Dialing 850 it plays the standard welcome greeting the school recorded. enter the parties extension, and leave a message after quite a few rings.
I have tested leaving a VM on all internal extensions (6331-6338) as well as the (3212) VM Box successfully.

When Dialing the main 3204 number the Ports DO NOT open. But when accessing the VM system internally the VM ports do open. I am headed back today to do some more troubleshooting.

It certainly sounds like the phone company VM is kicking in before the Stratagy. One thing you can try is shorten the No Answer timer in the Stratagy to see if it will pick up before the phone company.

WOW! Nothing is unsolvable. Called the Phone Co got the VM login info, Cleared the VM, and had them change the ring cycle from 4 to 8. The said it would take up to 4 hours to change. Waiting to test...

also When Dialing between extensions the voice mail does not answer.

When you say intercom calls don't go to VM, are they set to tone first of voice first. Make sure the extension is call forwarded to VM either manually or by enabling the System CF Template. One more thing make wure the VMID code and Msg center port are programmed in prog. 200

They are all set to Tone first.

"Make sure the extension is call forwarded to VM either manually or by enabling the System CF Template." - ? ...... Oooooooh, there it is!

Everything makes perfect sense now.

Thanks for the help. System is running. Though I do have to put the Telco Ring cycle to 5-8 instead of the 3 it's at now. But really Thank you for all your help!

Why wouldn't you just cancel the Telco VM? Isn't that why you have the Stratagy??

Okay talked to the boss man and it has been resolved.