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Joined: Aug 2005
Posts: 391
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Joined: Aug 2005
Posts: 391 |
Is there a way to turn off the instructional greeting I have a company using 990 then done chain to 991 but it wants to play the instructional greeting after 990 I tried recording a blank instructional greeting but now there is a pretty long delay
The Advance Noobie!
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Joined: Mar 2009
Posts: 121
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Joined: Mar 2009
Posts: 121 |
No need to Done to 991. Record the greeting of 991 to the instructional greeting of 990.
On the ES systems, the port level MB will always play the instructional greeting.
Is there a purpose for MB 991?
TCTE/CTP Certified
MCP Certified
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
I don't think there is a 991 in the IES unless you built one . Just record "Thank you for calling ABC company" in 990's greeting and in 990 instructional record the "what to do". What is it you are wanting 991 to do ?
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Joined: Aug 2005
Posts: 391
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Member
Joined: Aug 2005
Posts: 391 |
I migrated over an ivp8 and they have 2 greetings in 990 for 2 company alias's then they both done chain to 991 to get the same menu options, I guess I can rerecord the greetings.
The Advance Noobie!
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Joined: Jun 2005
Posts: 2,722 Likes: 7
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Joined: Jun 2005
Posts: 2,722 Likes: 7 |
Do you have a delay set in the 990 mailbox? I thought there was one by default, which would add a delay to the chain done if you did not change it to 0.
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