sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Capturing Missed Calls

Is there a way to Log "missed Calls". Similar to your Cell Phone giving you a list of missed calls

We have a CIX-670 Running MAS for Voicemail.

We want to be able to Log calls that are "missed", That is went to Auto Attendant but never left a Message.

During normal Business hours a receptionist always answers calls, but when we are not in the office (after hours) the Auto attendant gets it. We would like to grab the Caller ID and call them back even if they did not leave a message so we don’t have a missed lead.

We have a PRI/ISDN with DID’s. The Following Modes are set for the main Line DID’s. Under Truck – DID, Program 309

Day 1: Rings PDN 555 set to ring on Receptionist and Assistants phones

Day 2: Rings PDN 555, set to ring all Phones and Night Ringer in Warehouse(ext. 299)

Night: Ring 100 (Voicemail)

Any Ideas? Thanks for your help on this one.

You would probably need some sort of call accounting package. The CIX alone cannot do this.

Ive done this with co lines not DIDs but should work the same.

all you have to do is pick an ext that doesn't have a personal mailbox, cf-all that phone to vm, leave the vm id code field blank for that ext. give it a caller id button and bump up the call history

DIT your CO lines or DIDs to that ext in night mode

In system data put that ext in lost call destination.

that shoud do it ...

when you come in next day you should have all the calls that came in over night

I thought that worked with CO lines because you could assign ownership to the individual lines, only owner PDN's will log all CLID. Non-owner PDN's only log calls answered at that station. Not sure how that would work with DID's but if it does, I stand corrected.

Program 577 Call History
You can set a PDN to have the call history store for the CO, GCO or Pool Line Group that the calls come in on during night mode (ILG5 for Pri)