sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Disable Remote Access Modem

Great! I'll be changing the DID assignment ASAP.

I personally don't think they would dial in, but of course I have people that sign my checks that want to make sure they can't.

As for their service, we've had nothing but problems with the system since it was installed and lots of $100 phantom problems that take two minutes to fix remotely.

They refused to give us any software or provide any training (which was quoted on the initial install) so we could perform even the most basic tasks like changing names on the stations for nearly two years.

On several occassions we've had them perform work and either not finish the job or do it incorrectly, then bill us for a new service call to fix the problem they created.

They routinely fail to backup the system after performing work, so when we lose power (which happens way too often here, even on a UPS) it reverts back to the last backup and we have to pay them to redo all the work since the last backup!

We wanted to purchase and install a fax server and asked them to quote the setup or us. They said it wasn't possible to use that fax server with the our CTX without doing any research at all. The manufacturer of the fax server even had a document right on their website detailing setup with Toshiba systems. When we sent them the PDF, they caved and decided to set it up for us. To this day, one only of their techs really knows how to correctly assign a new fax DID on our CTX, and if we're lucky enough to get one of the other guys, we get billed for his time while he calls to get a refresher course.

The last straw was a recent job where the labor hours more than doubled what was quoted, and the majority of the additional time was due to their lack of preparation and experience with the equipment. Of course those hours of on the job training for their techs got billed to us.

Not saying anything dishonest was taking place, but it's become clear through 4 years of dealing with them that they're not concerned with how satisfied we are, as long as the invoices keep getting paid.

So now we're negotiating a new contract with a telecom that used to service our equipment prior to having the Toshiba system installed. Not sure why we ever went away from them to begin with, as we had a good experience with them, but I think someone in upper management got snookered.

DISA is not enabled.

I'm not sure why another vedor would try to connect to your system, unless there was some serious bad blood. I noticed you did not ask about the voicemail system, which depending on what type you have, can be accessed remotely.

Summary of the ways I access the system remotely:

A DID directly to the modem.
A voicemail box that transfers to ext #19 (modem)
Have the person that answers transfer me to ext #19.
DISA could be another way. It is deffinately a way to make long distance calls.

If were to change the community name, that would lock anyone out no matter what methode they used. But be sure to remember what you changed it to, as previously mentioned.

also check that you have not got port forwarding from the WAN to your CTX/CIX processor.
As this will give them remote access to your system without your consent/knowledge.

Oh, there is definitely no access from the WAN as I also run the entire network including the internet router and firewall.

I will definitely look at the #19 though.

Hi -
I also see some where in a programming manu state that we can dialing to the AUTO-attent and ring directly to #19. (xxx-xxx-xxxx,,,,,,#19)

However, when I dial in to the PBX and got auto-attnet greeting, I try to enter #19, I got "Invalid Entry" (WHY?)
but if I dial from an office phone extension on site, I was able to dial #19 directly and ring to the Modem, got the modem answer...

I know in some system, you have to enable the auto-attnt SPECIAL routing to be able to dial to the modem line #19. But the Toshiba manu did not mention that.

In your posting, you said, "A voicemail box that transfers to ext #19 (modem)" --- how do I set this voicemail up to automatically transfer to the modem line of #19?

Many Thanks

Welcome to the forum. Please take the time to read the rules in the general forum. Your post requires an answer that cannot be answered here in a public forum. Since you're the end user, I suggest contacting your installation company and have them set this up for you.

hi -

1. can you please verify if I can set up a VM box with extension of #19 through dialing in and login to admin box of 999, option 8 adding vm Box? just let me know yes or not and I will figure it out myself. If not, is this need to be set up by using eManager, or we also can use login to the programming mode through phone key pad?

2. was the dialing use (xxx-xxx-xxxx,,,,,,#19)correct per manu? or some special auto attn routing Transfer set up is need first to enable to transfer to #19?

Sorry, I am not a EU but have been certified/worked on many PBX systems, including Avaya, NEC, Panasonic,Nortel,Telrad, Comdial, Cisco VoIP, etc. but never worked on a small Toshiba, CiX100 before. So if you need help on these systems, I will be happy to help.

I'll help you off line.